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TDCX provides customer experience solutions designed to help businesses communicate with and support their customers across multiple channels. Its offering emphasizes secure, privacy-conscious messaging, while also enabling community participation and group conversations that keep interactions organized and accessible. The company’s profile may be relevant to professionals exploring opportunities in customer experience, communication services, and related business support operations.
Customer Service Specialist - Onsite in Singapore
Support TDCX customers across multiple communication channels by resolving issues, achieving first-contact resolution, and strengthening the customer experience.
Description
- Support customers through all relevant communication channels with a high standard of service.
- Assess customer needs, investigate existing issues, and provide clear, practical solutions.
- Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
- Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
- Follow appropriate service procedures to maintain high customer satisfaction.
- Develop lasting customer relationships by providing attentive, proactive support.
- Complete other management-assigned duties within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX's Quality Management System.
Requirements
- Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, Professional Degree, or Master's Degree in any field.
- Relevant work experience of around two years is preferred, while fresh graduates are encouraged to apply.
- Strong time-management skills and the drive to exceed expectations.
- Ability to manage multiple tasks and tailor responses and actions to each customer's needs.
- Strong communication skills, including active listening, empathy, and professional telephone etiquette.
- Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
- Excellent spoken and written English, plus proficiency in the language of the supported market.
Benefits
- Competitive remuneration with additional perks.
- Comprehensive medical, insurance, and social security coverage.
- World-class workplace facilities.
- Employee activities and recognition programs.
- Structured learning and development opportunities for career growth.
- Positive workplace culture focused on future opportunities.
- Convenient location with direct public transport connections.
- Flexible working arrangements.
- Coaching and mentoring from experienced professionals.
- Opportunity to join a global company recognized with hundreds of industry awards.
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