TDCX
TDCX
TDCX компанияларға бірнеше арна арқылы клиенттерімен байланысуға және оларға қолдау көрсетуге көмектесуге арналған клиенттік тәжірибе шешімдерін ұсынады. Оның қызметтері қауіпсіз әрі құпиялылықты ескеретін хабар алмасуға басымдық береді, сондай-ақ өзара әрекеттесуді реттелген және қолжетімді күйде сақтайтын қауымдастыққа қатысу мен топтық әңгімелерді қолдайды. Компанияның профилі клиенттік тәжірибе, коммуникация қызметтері және соған байланысты бизнес-қолдау операциялары салаларындағы мүмкіндіктерді қарастыратын мамандар үшін қызықты болуы мүмкін.

Customer Service Specialist - Onsite in Singapore

Support TDCX customers across multiple communication channels by resolving issues, achieving first-contact resolution, and strengthening the customer experience.

Сипаттама

  • Support customers through all relevant communication channels with a high standard of service.
  • Assess customer needs, investigate existing issues, and provide clear, practical solutions.
  • Drive first-contact resolution and coordinate follow-up with service partners and internal teams through case closure.
  • Share actionable feedback on tools, resources, procedures, and guidelines to improve workflows and customer experience.
  • Follow appropriate service procedures to maintain high customer satisfaction.
  • Develop lasting customer relationships by providing attentive, proactive support.
  • Complete other management-assigned duties within the employment category while supporting the implementation, maintenance, and continuous improvement of TDCX's Quality Management System.

Талаптар

  • Diploma, Advanced or Higher Diploma, Graduate Diploma, Bachelor's Degree, Postgraduate Diploma, Professional Degree, or Master's Degree in any field.
  • Relevant work experience of around two years is preferred, while fresh graduates are encouraged to apply.
  • Strong time-management skills and the drive to exceed expectations.
  • Ability to manage multiple tasks and tailor responses and actions to each customer's needs.
  • Strong communication skills, including active listening, empathy, and professional telephone etiquette.
  • Comfort working with computers and multiple systems, with the ability to learn and adapt to new tools.
  • Excellent spoken and written English, plus proficiency in the language of the supported market.

Артықшылықтар

  • Competitive remuneration with additional perks.
  • Comprehensive medical, insurance, and social security coverage.
  • World-class workplace facilities.
  • Employee activities and recognition programs.
  • Structured learning and development opportunities for career growth.
  • Positive workplace culture focused on future opportunities.
  • Convenient location with direct public transport connections.
  • Flexible working arrangements.
  • Coaching and mentoring from experienced professionals.
  • Opportunity to join a global company recognized with hundreds of industry awards.

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