LogoFresh Jobs Ahead
US Foods
US Foods
H1B Visa SponsoreCommerceFood & BeverageLogistics
US Foods is a large U.S. foodservice distributor serving food businesses with a broad selection of products, culinary equipment, and operational support. Its work spans food and beverage distribution, logistics, and eCommerce, with an emphasis on product innovation, food safety, sustainability, and practical resources that help customers run their operations and respond to varied dietary needs. For prospective employees, the company offers a view into the interconnected work behind sourcing, distributing, and supporting foodservice customers at scale.
LinkedIn
Company Jobs

Customer Service Representative, National Sales

Support US Foods National Sales customers in a hybrid customer service role by processing orders, resolving complaints, and coordinating deliveries.

USUnited StatesAZArizonaCACaliforniaOROregonWAWashington
$18 – $28 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Act as the liaison among National Sales customers, sales representatives, and internal departments.
  • Process incoming customer orders.
  • Evaluate and respond to customer inquiries received by phone or in writing.
  • Follow established guidelines to meet service agreements and customer, policy, profitability, and quality standards.
  • Provide coverage for Sales Coordinator responsibilities.
  • Handle inbound and outbound calls to share product and service information, take orders, and document complaint details.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer service and billing complaints, and confirm that corrective actions are completed.
  • Address inquiries, communicate claim outcomes and planned adjustments, and escalate unresolved complaints.
  • Review available information to determine complaint validity and likely causes.
  • Arrange same-day deliveries and pickups, including processing pickup requests.
  • Address delivery and routing questions or problems.
  • Respond to product questions and inform customers about additional services or products.
  • Compare disputed merchandise with requisitions and invoices, and prepare invoices for returned goods.
  • Notify customers affected by product recalls or withdrawals.
  • Suggest improvements to products, shipping, service, billing methods, and related procedures.
  • Work collaboratively with Sales, Operations, Distribution, Support, and external customers.

Requirements

  • High school diploma or equivalent is required.
  • Bachelor’s degree preferred.
  • At least three years of customer service call center experience is required.
  • Food service distribution experience is a plus.
  • Strong verbal communication and problem-solving skills are required.
  • Working knowledge of Microsoft Word and Outlook is required.
  • CRM and phone technology experience preferred.
  • Applicants must live within 50 miles of a US Foods distribution center, regardless of region.
  • Sunday through Thursday, 7:00 a.m. to 4:00 p.m. PT; schedule may change according to business needs.

Benefits

  • Access to the full range of US Foods benefits from day one.
  • Medical, dental, vision, 401(k), life insurance, and additional benefits.
  • Overtime compensation.
  • Health insurance.
  • Pre-tax spending accounts.
  • Retirement benefits.
  • Paid time off.
  • Short- and long-term disability coverage.
  • Employee stock purchase plan.
  • Life insurance.
  • Comprehensive training programs.
  • A culture and history of promoting from within.
  • Focus on continuous improvement.

Related Jobs

Active Nutrition International GmbH

Senior Procurement Specialist – Packaging and Raw Materials

Active Nutrition International GmbH
51 – 200 Employees
B2BFood & BeverageManufacturing
DEGermanyHybridFull-timeSeniorGerman RequiredEnglish RequiredProcurement

Lead operational procurement for packaging and raw materials at a sports nutrition company, covering supplier relationships, negotiations, and market analysis. Take primary responsibility for related audit processes and support new product launches and cost efficiency projects.

Open