US Foods
US Foods
US Foods — oziq-ovqat korxonalariga mahsulotlarning keng tanlovi, oshxona jihozlari va operatsion ko‘makni taqdim etadigan AQShdagi yirik umumiy ovqatlanish distribyutoridir. Kompaniya faoliyati oziq-ovqat va ichimliklar distribyutsiyasi, logistika hamda elektron tijoratni qamrab oladi. Unda mahsulot innovatsiyasi, oziq-ovqat xavfsizligi, barqarorlik va mijozlarga o‘z faoliyatini yuritish hamda turli xil parhez ehtiyojlariga javob berishda yordam beradigan amaliy resurslarga e’tibor qaratiladi. Bo‘lajak xodimlar uchun kompaniya umumiy ovqatlanish mijozlarini keng miqyosda oziq-ovqat bilan ta’minlash, mahsulotlarni tarqatish va qo‘llab-quvvatlash ortidagi o‘zaro bog‘liq ishlar haqida tasavvur beradi.

Customer Service Representative, National Sales

Support US Foods National Sales customers in a hybrid customer service role by processing orders, resolving complaints, and coordinating deliveries.

Tavsif

  • Act as the liaison among National Sales customers, sales representatives, and internal departments.
  • Process incoming customer orders.
  • Evaluate and respond to customer inquiries received by phone or in writing.
  • Follow established guidelines to meet service agreements and customer, policy, profitability, and quality standards.
  • Provide coverage for Sales Coordinator responsibilities.
  • Handle inbound and outbound calls to share product and service information, take orders, and document complaint details.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer service and billing complaints, and confirm that corrective actions are completed.
  • Address inquiries, communicate claim outcomes and planned adjustments, and escalate unresolved complaints.
  • Review available information to determine complaint validity and likely causes.
  • Arrange same-day deliveries and pickups, including processing pickup requests.
  • Address delivery and routing questions or problems.
  • Respond to product questions and inform customers about additional services or products.
  • Compare disputed merchandise with requisitions and invoices, and prepare invoices for returned goods.
  • Notify customers affected by product recalls or withdrawals.
  • Suggest improvements to products, shipping, service, billing methods, and related procedures.
  • Work collaboratively with Sales, Operations, Distribution, Support, and external customers.

Talablar

  • High school diploma or equivalent is required.
  • Bachelor’s degree preferred.
  • At least three years of customer service call center experience is required.
  • Food service distribution experience is a plus.
  • Strong verbal communication and problem-solving skills are required.
  • Working knowledge of Microsoft Word and Outlook is required.
  • CRM and phone technology experience preferred.
  • Applicants must live within 50 miles of a US Foods distribution center, regardless of region.
  • Sunday through Thursday, 7:00 a.m. to 4:00 p.m. PT; schedule may change according to business needs.

Imtiyozlar

  • Access to the full range of US Foods benefits from day one.
  • Medical, dental, vision, 401(k), life insurance, and additional benefits.
  • Overtime compensation.
  • Health insurance.
  • Pre-tax spending accounts.
  • Retirement benefits.
  • Paid time off.
  • Short- and long-term disability coverage.
  • Employee stock purchase plan.
  • Life insurance.
  • Comprehensive training programs.
  • A culture and history of promoting from within.
  • Focus on continuous improvement.

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