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US Foods
H1B वीज़ा प्रायोजकई-कॉमर्सखाद्य और पेयलॉजिस्टिक्स
US Foods अमेरिका में खाद्य सेवा व्यवसायों को उत्पादों, पाक उपकरणों और संचालन संबंधी सहायता की विस्तृत श्रृंखला उपलब्ध कराने वाला एक बड़ा खाद्य सेवा वितरक है। इसका काम खाद्य और पेय वितरण, लॉजिस्टिक्स और ई-कॉमर्स तक फैला है, जिसमें उत्पाद नवाचार, खाद्य सुरक्षा, स्थिरता और व्यावहारिक संसाधनों पर जोर दिया जाता है। ये संसाधन ग्राहकों को अपना संचालन चलाने और विभिन्न आहार संबंधी आवश्यकताओं का đáp देने में मदद करते हैं। संभावित कर्मचारियों के लिए, कंपनी बड़े पैमाने पर खाद्य सेवा ग्राहकों के लिए खाद्य सामग्री की सोर्सिंग, वितरण और सहायता के पीछे होने वाले परस्पर जुड़े काम की झलक प्रस्तुत करती है।
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कंपनी की नौकरियाँ

Customer Service Representative, National Sales

Support US Foods National Sales customers in a hybrid customer service role by processing orders, resolving complaints, and coordinating deliveries.

USसंयुक्त राज्यAZएरिज़ोनाCAकैलिफ़ोर्नियाORओरेगनWAवॉशिंगटन
$18 – $28 / घंटा
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायता

विवरण

  • Act as the liaison among National Sales customers, sales representatives, and internal departments.
  • Process incoming customer orders.
  • Evaluate and respond to customer inquiries received by phone or in writing.
  • Follow established guidelines to meet service agreements and customer, policy, profitability, and quality standards.
  • Provide coverage for Sales Coordinator responsibilities.
  • Handle inbound and outbound calls to share product and service information, take orders, and document complaint details.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer service and billing complaints, and confirm that corrective actions are completed.
  • Address inquiries, communicate claim outcomes and planned adjustments, and escalate unresolved complaints.
  • Review available information to determine complaint validity and likely causes.
  • Arrange same-day deliveries and pickups, including processing pickup requests.
  • Address delivery and routing questions or problems.
  • Respond to product questions and inform customers about additional services or products.
  • Compare disputed merchandise with requisitions and invoices, and prepare invoices for returned goods.
  • Notify customers affected by product recalls or withdrawals.
  • Suggest improvements to products, shipping, service, billing methods, and related procedures.
  • Work collaboratively with Sales, Operations, Distribution, Support, and external customers.

आवश्यकताएँ

  • High school diploma or equivalent is required.
  • Bachelor’s degree preferred.
  • At least three years of customer service call center experience is required.
  • Food service distribution experience is a plus.
  • Strong verbal communication and problem-solving skills are required.
  • Working knowledge of Microsoft Word and Outlook is required.
  • CRM and phone technology experience preferred.
  • Applicants must live within 50 miles of a US Foods distribution center, regardless of region.
  • Sunday through Thursday, 7:00 a.m. to 4:00 p.m. PT; schedule may change according to business needs.

लाभ

  • Access to the full range of US Foods benefits from day one.
  • Medical, dental, vision, 401(k), life insurance, and additional benefits.
  • Overtime compensation.
  • Health insurance.
  • Pre-tax spending accounts.
  • Retirement benefits.
  • Paid time off.
  • Short- and long-term disability coverage.
  • Employee stock purchase plan.
  • Life insurance.
  • Comprehensive training programs.
  • A culture and history of promoting from within.
  • Focus on continuous improvement.

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