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US Foods
US Foods
Sponsor pentru viza H1BAlimente și băuturiComerț electronicLogistică
US Foods este un distribuitor american de mari dimensiuni pentru industria serviciilor alimentare, care deservește companiile din domeniul alimentar printr-o gamă variată de produse, echipamente culinare și suport operațional. Activitatea sa acoperă distribuția de alimente și băuturi, logistica și comerțul electronic, punând accent pe inovarea produselor, siguranța alimentară, sustenabilitatea și resursele practice care îi ajută pe clienți să își gestioneze operațiunile și să răspundă unor nevoi alimentare diverse. Pentru potențialii angajați, compania oferă o perspectivă asupra activității interconectate din spatele aprovizionării, distribuției și sprijinului acordat clienților din industria serviciilor alimentare la scară largă.
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Locurile de muncă ale companiei

Customer Service Representative, National Sales

Support US Foods National Sales customers in a hybrid customer service role by processing orders, resolving complaints, and coordinating deliveries.

USStatele Unite ale AmericiiAZArizonaCACaliforniaOROregonWAWashington
18 $ – 28 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Act as the liaison among National Sales customers, sales representatives, and internal departments.
  • Process incoming customer orders.
  • Evaluate and respond to customer inquiries received by phone or in writing.
  • Follow established guidelines to meet service agreements and customer, policy, profitability, and quality standards.
  • Provide coverage for Sales Coordinator responsibilities.
  • Handle inbound and outbound calls to share product and service information, take orders, and document complaint details.
  • Maintain accurate records of customer interactions and transactions.
  • Resolve customer service and billing complaints, and confirm that corrective actions are completed.
  • Address inquiries, communicate claim outcomes and planned adjustments, and escalate unresolved complaints.
  • Review available information to determine complaint validity and likely causes.
  • Arrange same-day deliveries and pickups, including processing pickup requests.
  • Address delivery and routing questions or problems.
  • Respond to product questions and inform customers about additional services or products.
  • Compare disputed merchandise with requisitions and invoices, and prepare invoices for returned goods.
  • Notify customers affected by product recalls or withdrawals.
  • Suggest improvements to products, shipping, service, billing methods, and related procedures.
  • Work collaboratively with Sales, Operations, Distribution, Support, and external customers.

Cerințe

  • High school diploma or equivalent is required.
  • Bachelor’s degree preferred.
  • At least three years of customer service call center experience is required.
  • Food service distribution experience is a plus.
  • Strong verbal communication and problem-solving skills are required.
  • Working knowledge of Microsoft Word and Outlook is required.
  • CRM and phone technology experience preferred.
  • Applicants must live within 50 miles of a US Foods distribution center, regardless of region.
  • Sunday through Thursday, 7:00 a.m. to 4:00 p.m. PT; schedule may change according to business needs.

Beneficii

  • Access to the full range of US Foods benefits from day one.
  • Medical, dental, vision, 401(k), life insurance, and additional benefits.
  • Overtime compensation.
  • Health insurance.
  • Pre-tax spending accounts.
  • Retirement benefits.
  • Paid time off.
  • Short- and long-term disability coverage.
  • Employee stock purchase plan.
  • Life insurance.
  • Comprehensive training programs.
  • A culture and history of promoting from within.
  • Focus on continuous improvement.

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