Mouser Electronics

1,001 – 5,000 Employees

Mouser Electronics is a global distributor of semiconductors and electronic components, connecting design engineers and purchasing teams with products from more than 1,200 manufacturer brands. Its catalog includes semiconductors, interconnects, passive components, and electromechanical parts, with a focus on making newly released technologies quickly accessible. Local sales and service centers support customers across its worldwide operations.

Company Jobs

Customer Service Representative (Hybrid, UK)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product inquiries. The role supports customers with order research, delivery updates, product availability, and tailored product guidance.

4 days ago

United Kingdom

£26,100 – £29,200 / year

Hybrid Full-time Junior No degree required English Required Customer Support

Description

Process customer orders, quotations, returns, and catalog-information requests with a high standard of service
Support customer service initiatives that generate new and repeat business
Follow up with customers to confirm satisfaction and address concerns
Share availability details for both stocked and unavailable products
Recognize cross-selling and up-selling opportunities and present relevant products and promotions
Investigate customer orders and coordinate expedited processing when needed
Track delivery schedules and product quality while checking order-processing accuracy
Ensure special-handling orders receive expedited treatment
Provide requested catalogs, product information, and samples
Assist local Customer Service teams and other departments as required

Requirements

One to two years of customer service experience, or an equivalent combination of education and experience
A strong commitment to delivering excellent customer service and maintaining high quality standards
Goal-oriented approach with the confidence to work directly with customers and represent Mouser Electronics
Excellent written and spoken English; additional language skills are advantageous
Proficiency with Microsoft Office
Ability to manage multiple currencies and the requirements of international order processing
Strong analytical, problem-solving, and negotiation capabilities
Good planning and organizational skills with a structured approach to work
Accountable and energetic working style
Self-directed, results-focused, and comfortable collaborating across cultures and within a team
Willingness to broaden job knowledge by making effective use of available resources

Benefits

25 days of annual leave, rising to 30 days with service, plus bank holidays
Family-friendly workplace policies
Free on-site parking
Hybrid working arrangement
Enhanced company pension
Enhanced sick pay
Employee recognition programme
Broad training provision through Mouser University
Company-funded Health Cash Plan
Friend and Family Referral Bonus
Annual performance appraisals
Death in Service Benefit with life assurance
Access to an Employee Assistance Programme
Long-term opportunity with responsible duties and attractive development prospects

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Customer Service Representative (Hybrid, UK)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product inquiries. The role supports customers with order research, delivery updates, product availability, and tailored product guidance.

Description

Requirements

Benefits

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