Mouser Electronics
Mouser Electronics
Mouser Electronics सेमीकंडक्टर और इलेक्ट्रॉनिक घटकों का एक वैश्विक वितरक है, जो डिज़ाइन इंजीनियरों और खरीद टीमों को 1,200 से अधिक निर्माता ब्रांडों के उत्पादों से जोड़ता है। इसके कैटलॉग में सेमीकंडक्टर, इंटरकनेक्ट, निष्क्रिय घटक और इलेक्ट्रोमैकेनिकल पुर्ज़े शामिल हैं, जिनका उद्देश्य नई जारी की गई तकनीकों को तेज़ी से उपलब्ध कराना है। स्थानीय बिक्री और सेवा केंद्र इसके दुनियाभर के संचालन के तहत ग्राहकों की सहायता करते हैं।

Customer Service Representative (Hybrid, UK)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product inquiries. The role supports customers with order research, delivery updates, product availability, and tailored product guidance.

विवरण

  • Process customer orders, quotations, returns, and catalog-information requests with a high standard of service
  • Support customer service initiatives that generate new and repeat business
  • Follow up with customers to confirm satisfaction and address concerns
  • Share availability details for both stocked and unavailable products
  • Recognize cross-selling and up-selling opportunities and present relevant products and promotions
  • Investigate customer orders and coordinate expedited processing when needed
  • Track delivery schedules and product quality while checking order-processing accuracy
  • Ensure special-handling orders receive expedited treatment
  • Provide requested catalogs, product information, and samples
  • Assist local Customer Service teams and other departments as required

आवश्यकताएँ

  • One to two years of customer service experience, or an equivalent combination of education and experience
  • A strong commitment to delivering excellent customer service and maintaining high quality standards
  • Goal-oriented approach with the confidence to work directly with customers and represent Mouser Electronics
  • Excellent written and spoken English; additional language skills are advantageous
  • Proficiency with Microsoft Office
  • Ability to manage multiple currencies and the requirements of international order processing
  • Strong analytical, problem-solving, and negotiation capabilities
  • Good planning and organizational skills with a structured approach to work
  • Accountable and energetic working style
  • Self-directed, results-focused, and comfortable collaborating across cultures and within a team
  • Willingness to broaden job knowledge by making effective use of available resources

लाभ

  • 25 days of annual leave, rising to 30 days with service, plus bank holidays
  • Family-friendly workplace policies
  • Free on-site parking
  • Hybrid working arrangement
  • Enhanced company pension
  • Enhanced sick pay
  • Employee recognition programme
  • Broad training provision through Mouser University
  • Company-funded Health Cash Plan
  • Friend and Family Referral Bonus
  • Annual performance appraisals
  • Death in Service Benefit with life assurance
  • Access to an Employee Assistance Programme
  • Long-term opportunity with responsible duties and attractive development prospects

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