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Mouser Electronics
Mouser Electronics
1.001 – 5.000 Angajați
ConsultanțăLogisticăMarketing
Mouser Electronics este un distribuitor global de semiconductori și componente electronice, care conectează inginerii de proiectare și echipele de achiziții cu produse de la peste 1.200 de mărci producătoare. Catalogul său include semiconductori, conectori, componente pasive și piese electromecanice, punând accent pe accesul rapid la tehnologiile nou lansate. Centrele locale de vânzări și service sprijină clienții din întreaga sa rețea de operațiuni la nivel mondial.
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Locurile de muncă ale companiei

Customer Service Representative (Hybrid, UK)

Mouser Electronics is seeking a Customer Service Representative to manage orders, quotes, returns, and product inquiries. The role supports customers with order research, delivery updates, product availability, and tailored product guidance.

GBRegatul Unit
26.100 £ – 29.200 £ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Process customer orders, quotations, returns, and catalog-information requests with a high standard of service
  • Support customer service initiatives that generate new and repeat business
  • Follow up with customers to confirm satisfaction and address concerns
  • Share availability details for both stocked and unavailable products
  • Recognize cross-selling and up-selling opportunities and present relevant products and promotions
  • Investigate customer orders and coordinate expedited processing when needed
  • Track delivery schedules and product quality while checking order-processing accuracy
  • Ensure special-handling orders receive expedited treatment
  • Provide requested catalogs, product information, and samples
  • Assist local Customer Service teams and other departments as required

Cerințe

  • One to two years of customer service experience, or an equivalent combination of education and experience
  • A strong commitment to delivering excellent customer service and maintaining high quality standards
  • Goal-oriented approach with the confidence to work directly with customers and represent Mouser Electronics
  • Excellent written and spoken English; additional language skills are advantageous
  • Proficiency with Microsoft Office
  • Ability to manage multiple currencies and the requirements of international order processing
  • Strong analytical, problem-solving, and negotiation capabilities
  • Good planning and organizational skills with a structured approach to work
  • Accountable and energetic working style
  • Self-directed, results-focused, and comfortable collaborating across cultures and within a team
  • Willingness to broaden job knowledge by making effective use of available resources

Beneficii

  • 25 days of annual leave, rising to 30 days with service, plus bank holidays
  • Family-friendly workplace policies
  • Free on-site parking
  • Hybrid working arrangement
  • Enhanced company pension
  • Enhanced sick pay
  • Employee recognition programme
  • Broad training provision through Mouser University
  • Company-funded Health Cash Plan
  • Friend and Family Referral Bonus
  • Annual performance appraisals
  • Death in Service Benefit with life assurance
  • Access to an Employee Assistance Programme
  • Long-term opportunity with responsible duties and attractive development prospects

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