Avnet
Avnet
Avnet is a global technology solutions company serving the electronics industry through electronic component distribution, product design support, manufacturing services, and supply chain expertise. Its work spans the full product lifecycle, helping customers move from early-stage ideation and engineering through assembly, production, logistics, and end-of-life management. Avnet’s teams combine technical, manufacturing, and supply chain knowledge to support businesses developing and bringing electronic products to market.

Customer Service Representative - Avnet, Kragujevac (Hybrid)

Serve Avnet customers in Kragujevac by managing inquiries, orders, claims, and complaints in a hybrid role. Support sales teams with order administration and contribute to service-process improvements.

Description

  • Handle customer questions through resolution
  • Prioritize and expedite critical orders
  • Communicate case outcomes and dispositions
  • Investigate issues and deliver appropriate resolutions
  • Review and research customer orders
  • Prepare quotes and support order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and other sales or customer-support activities
  • Manage order expediting, stock inquiries, reporting, and stock rotation
  • Identify and investigate process-improvement opportunities while contributing to performance-metric initiatives
  • Build positive customer relationships and resolve claims and complaints fairly, effectively, and in line with consumer laws
  • Maintain accurate electronic and paper records
  • Complete additional duties as assigned

Requirements

  • Advanced English-language proficiency
  • Several years of relevant experience are typically required
  • Strong computer, email, telephone, communication, and problem-solving skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong sales, negotiation, and communication abilities
  • Expert understanding of customer needs, products, and the complexities of business services

Benefits

  • Collaborative team environment focused on shared goals
  • Tools and opportunities for career development
  • Established core values
  • Flexible working arrangements
  • Paid holiday entitlement plus bank holidays

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