Avnet
Avnet
Avnet elektron komponentlarini tarqatish, mahsulot dizaynini qo‘llab-quvvatlash, ishlab chiqarish xizmatlari va ta’minot zanjiri bo‘yicha tajribasi orqali elektronika sanoatiga xizmat ko‘rsatuvchi global texnologik yechimlar kompaniyasidir. Uning faoliyati mahsulotning butun hayotiy siklini qamrab oladi va mijozlarga dastlabki g‘oya hamda muhandislik bosqichlaridan yig‘ish, ishlab chiqarish, logistika va mahsulotning xizmat muddati yakunlangandan keyingi boshqaruvgacha bo‘lgan jarayonlarda yordam beradi. Avnet jamoalari elektron mahsulotlarni ishlab chiqayotgan va bozorga olib chiqayotgan korxonalarni qo‘llab-quvvatlash uchun texnik, ishlab chiqarish va ta’minot zanjiri bo‘yicha bilimlarni birlashtiradi.

Customer Service Representative - Avnet, Kragujevac (Hybrid)

Serve Avnet customers in Kragujevac by managing inquiries, orders, claims, and complaints in a hybrid role. Support sales teams with order administration and contribute to service-process improvements.

Tavsif

  • Handle customer questions through resolution
  • Prioritize and expedite critical orders
  • Communicate case outcomes and dispositions
  • Investigate issues and deliver appropriate resolutions
  • Review and research customer orders
  • Prepare quotes and support order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and other sales or customer-support activities
  • Manage order expediting, stock inquiries, reporting, and stock rotation
  • Identify and investigate process-improvement opportunities while contributing to performance-metric initiatives
  • Build positive customer relationships and resolve claims and complaints fairly, effectively, and in line with consumer laws
  • Maintain accurate electronic and paper records
  • Complete additional duties as assigned

Talablar

  • Advanced English-language proficiency
  • Several years of relevant experience are typically required
  • Strong computer, email, telephone, communication, and problem-solving skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong sales, negotiation, and communication abilities
  • Expert understanding of customer needs, products, and the complexities of business services

Imtiyozlar

  • Collaborative team environment focused on shared goals
  • Tools and opportunities for career development
  • Established core values
  • Flexible working arrangements
  • Paid holiday entitlement plus bank holidays

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