Avnet
Avnet
Avnet — электрондық компоненттерді дистрибуциялау, өнім дизайнын қолдау, өндірістік қызметтер және жеткізу тізбегі саласындағы сараптамасы арқылы электроника өнеркәсібіне қызмет көрсететін жаһандық технологиялық шешімдер компаниясы. Оның қызметі өнімнің бүкіл өмірлік циклін қамтып, клиенттерге бастапқы идея мен инженерлік әзірлемелерден бастап құрастыру, өндіру, логистика және өнімнің қызмет ету мерзімі аяқталғаннан кейінгі басқаруға дейінгі кезеңдерде қолдау көрсетеді. Avnet командалары электрондық өнімдерді әзірлеп, нарыққа шығаратын компанияларға көмектесу үшін техникалық, өндірістік және жеткізу тізбегі салаларындағы білімін біріктіреді.

Customer Service Representative - Avnet, Kragujevac (Hybrid)

Serve Avnet customers in Kragujevac by managing inquiries, orders, claims, and complaints in a hybrid role. Support sales teams with order administration and contribute to service-process improvements.

Сипаттама

  • Handle customer questions through resolution
  • Prioritize and expedite critical orders
  • Communicate case outcomes and dispositions
  • Investigate issues and deliver appropriate resolutions
  • Review and research customer orders
  • Prepare quotes and support order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and other sales or customer-support activities
  • Manage order expediting, stock inquiries, reporting, and stock rotation
  • Identify and investigate process-improvement opportunities while contributing to performance-metric initiatives
  • Build positive customer relationships and resolve claims and complaints fairly, effectively, and in line with consumer laws
  • Maintain accurate electronic and paper records
  • Complete additional duties as assigned

Талаптар

  • Advanced English-language proficiency
  • Several years of relevant experience are typically required
  • Strong computer, email, telephone, communication, and problem-solving skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong sales, negotiation, and communication abilities
  • Expert understanding of customer needs, products, and the complexities of business services

Артықшылықтар

  • Collaborative team environment focused on shared goals
  • Tools and opportunities for career development
  • Established core values
  • Flexible working arrangements
  • Paid holiday entitlement plus bank holidays

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