Avnet
Avnet
Avnet este o companie globală de soluții tehnologice care deservește industria electronică prin distribuția de componente electronice, sprijin pentru proiectarea produselor, servicii de producție și expertiză în lanțul de aprovizionare. Activitatea sa acoperă întregul ciclu de viață al produsului, ajutând clienții să treacă de la etapele inițiale de concepere și inginerie la asamblare, producție, logistică și gestionarea produsului la sfârșitul ciclului de viață. Echipele Avnet combină cunoștințele tehnice, experiența în producție și expertiza în lanțurile de aprovizionare pentru a sprijini companiile care dezvoltă și lansează produse electronice pe piață.

Customer Service Representative - Avnet, Kragujevac (Hybrid)

Serve Avnet customers in Kragujevac by managing inquiries, orders, claims, and complaints in a hybrid role. Support sales teams with order administration and contribute to service-process improvements.

Descriere

  • Handle customer questions through resolution
  • Prioritize and expedite critical orders
  • Communicate case outcomes and dispositions
  • Investigate issues and deliver appropriate resolutions
  • Review and research customer orders
  • Prepare quotes and support order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit issues, and other sales or customer-support activities
  • Manage order expediting, stock inquiries, reporting, and stock rotation
  • Identify and investigate process-improvement opportunities while contributing to performance-metric initiatives
  • Build positive customer relationships and resolve claims and complaints fairly, effectively, and in line with consumer laws
  • Maintain accurate electronic and paper records
  • Complete additional duties as assigned

Cerințe

  • Advanced English-language proficiency
  • Several years of relevant experience are typically required
  • Strong computer, email, telephone, communication, and problem-solving skills
  • Ability to manage multiple tasks in a fast-paced environment
  • Strong sales, negotiation, and communication abilities
  • Expert understanding of customer needs, products, and the complexities of business services

Beneficii

  • Collaborative team environment focused on shared goals
  • Tools and opportunities for career development
  • Established core values
  • Flexible working arrangements
  • Paid holiday entitlement plus bank holidays

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