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Expivia Interaction Marketing Group Inc.
Expivia Interaction Marketing Group Inc.
201 – 500 Angajați
ConsultanțăLogisticăMarketing
Expivia Interaction Marketing Group Inc. oferă companiilor servicii pentru experiența clienților și centrele de contact, susținute de inteligență artificială. Înființată în 2011 și cu sediul în Statele Unite, compania sprijină externalizarea interacțiunilor cu clienții prin marketing inbound și outbound, combinând expertiza în serviciul clienți cu integrări tehnologice. Activitatea sa acoperă consultanță, logistică și marketing, cu accent pe sprijinirea organizațiilor în îmbunătățirea interacțiunilor cu clienții și a eficienței operaționale.
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Locurile de muncă ale companiei

Healthcare Call Center Representative

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

USStatele Unite ale AmericiiPAPennsylvania
14 $ – 16 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Respond to member questions about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and payment cards
  • Assist with Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits, and COBRA
  • Provide support by phone, live chat, and email
  • Follow up with members and return calls to resolve outstanding questions
  • Help members use online account tools and self-service features
  • Record each interaction accurately in company systems
  • Keep members’ personal and financial information confidential
  • Provide friendly, professional service on every call

Cerințe

  • High school diploma or GED
  • Ability to pass a background check
  • Availability for three weeks of in-person training at the Erie, Pennsylvania office
  • Customer service, call center, retail, banking, or healthcare experience is helpful but not required
  • Comfort using a computer and switching between multiple programs
  • Clear, professional speaking voice and strong listening skills
  • Patience, empathy, and reliability
  • Quiet, distraction-free home workspace
  • Reliable high-speed internet connection
  • Availability to work full-time, Monday through Friday

Beneficii

  • Health insurance eligibility after 60 days
  • Hybrid work arrangement after three weeks of paid, in-office training
  • Company-provided equipment, including a computer and headset
  • Full-time schedule of 40 hours per week with consistent hours
  • Three weeks of paid in-house training
  • Weekday schedule with no weekend shifts
  • Morning and evening shifts available
  • Professional development and potential for long-term growth in the healthcare benefits industry

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