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Expivia Interaction Marketing Group Inc.
Expivia Interaction Marketing Group Inc.
201 – 500 Employees
ConsultingLogisticsMarketing
Expivia Interaction Marketing Group Inc. provides AI-powered customer experience and contact center services for businesses. Founded in 2011 and based in the USA, the company supports outsourced customer engagement through inbound and outbound marketing, combining customer service expertise with technology integrations. Its work spans consulting, logistics, and marketing, with a focus on helping organizations improve customer interactions and operational efficiency.
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Healthcare Call Center Representative

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

USUnited StatesPAPennsylvania
$14 – $16 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCall Center Representative

Description

  • Respond to member questions about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and payment cards
  • Assist with Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits, and COBRA
  • Provide support by phone, live chat, and email
  • Follow up with members and return calls to resolve outstanding questions
  • Help members use online account tools and self-service features
  • Record each interaction accurately in company systems
  • Keep members’ personal and financial information confidential
  • Provide friendly, professional service on every call

Requirements

  • High school diploma or GED
  • Ability to pass a background check
  • Availability for three weeks of in-person training at the Erie, Pennsylvania office
  • Customer service, call center, retail, banking, or healthcare experience is helpful but not required
  • Comfort using a computer and switching between multiple programs
  • Clear, professional speaking voice and strong listening skills
  • Patience, empathy, and reliability
  • Quiet, distraction-free home workspace
  • Reliable high-speed internet connection
  • Availability to work full-time, Monday through Friday

Benefits

  • Health insurance eligibility after 60 days
  • Hybrid work arrangement after three weeks of paid, in-office training
  • Company-provided equipment, including a computer and headset
  • Full-time schedule of 40 hours per week with consistent hours
  • Three weeks of paid in-house training
  • Weekday schedule with no weekend shifts
  • Morning and evening shifts available
  • Professional development and potential for long-term growth in the healthcare benefits industry

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