Expivia Interaction Marketing Group Inc.
Expivia Interaction Marketing Group Inc.
201 – 500 Zaposleni
LogistikaSvetovanjeTrženje
Expivia Interaction Marketing Group Inc. podjetjem zagotavlja storitve uporabniške izkušnje in kontaktnih centrov, ki jih podpira umetna inteligenca. Podjetje je bilo ustanovljeno leta 2011 in ima sedež v ZDA. Podpira zunanje vključevanje strank z vhodnim in izhodnim trženjem ter združuje strokovno znanje na področju podpore strankam s tehnološkimi integracijami. Njegovo delo obsega svetovanje, logistiko in trženje, pri čemer se osredotoča na pomoč organizacijam pri izboljšanju interakcij s strankami in operativne učinkovitosti.

Healthcare Call Center Representative

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

Opis

  • Respond to member questions about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and payment cards
  • Assist with Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits, and COBRA
  • Provide support by phone, live chat, and email
  • Follow up with members and return calls to resolve outstanding questions
  • Help members use online account tools and self-service features
  • Record each interaction accurately in company systems
  • Keep members’ personal and financial information confidential
  • Provide friendly, professional service on every call

Zahteve

  • High school diploma or GED
  • Ability to pass a background check
  • Availability for three weeks of in-person training at the Erie, Pennsylvania office
  • Customer service, call center, retail, banking, or healthcare experience is helpful but not required
  • Comfort using a computer and switching between multiple programs
  • Clear, professional speaking voice and strong listening skills
  • Patience, empathy, and reliability
  • Quiet, distraction-free home workspace
  • Reliable high-speed internet connection
  • Availability to work full-time, Monday through Friday

Ugodnosti

  • Health insurance eligibility after 60 days
  • Hybrid work arrangement after three weeks of paid, in-office training
  • Company-provided equipment, including a computer and headset
  • Full-time schedule of 40 hours per week with consistent hours
  • Three weeks of paid in-house training
  • Weekday schedule with no weekend shifts
  • Morning and evening shifts available
  • Professional development and potential for long-term growth in the healthcare benefits industry

Sorodna delovna mesta

Advocate Aurora Health