LogoFresh Jobs Ahead
Genki
Genki
11 – 50 Zaposleni
ZavarovanjeZdravstveno varstvoZdravstveno zavarovanje
Genki provides health insurance for digital nomads and other people living or traveling across borders. Its travel and international health plans cover necessary medical treatment across a wide range of countries, with no annual limits, and let members choose their doctor or hospital. Customers can enroll online, and claims are paid within two weeks. Allianz Partners covers the insurance risk. The company works across insurance and healthcare, including healthcare insurance.
LinkedIn
Delovna mesta v podjetju

Senior Customer Care Operations Lead

Lead customer care operations at Genki, a global travel health insurance startup. Oversee team coordination, quality, escalations, performance metrics, support content, and process improvements.

BRBrazilijaIDIndonezijaMXMehikaPTPortugalskaTHTajska
3500 € / mesec
Na daljavoPolni delovni časSeniorZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Lead daily operations for the Customer Care team.
  • Coordinate supervisors and agents, balancing workloads and coverage across time zones.
  • Act as the first contact for operational questions.
  • Share responsibility for monthly performance reviews and coach agents using performance data.
  • Manage onboarding and training for new team members.
  • Assess customer conversations against quality standards.
  • Spot quality trends and improve AI-assisted responses.
  • Keep internal guidance and help-center content up to date.
  • Resolve complex complaints, claims disputes, and sensitive member cases.
  • Partner with insurers, compliance, and technology teams to resolve escalations.
  • Monitor and report response times, resolution rates, customer satisfaction, and backlog.
  • Document processes, find automation opportunities, and lead projects to launch new support channels.
  • Report to the Head of Customer Care and make operational decisions when they are unavailable.

Zahteve

  • Preferably available to start by 1 December 2026.
  • At least 3 years of experience in customer support or customer operations, including 1 year leading, coordinating, or coaching a team.
  • Practical experience with quality assurance, performance reviews, or support metrics.
  • Experience building processes.
  • Able to stay calm under pressure and manage several urgent situations at once.
  • Comfortable working with AI-assisted support and help-center content.
  • Excellent written English.
  • Portuguese or other languages are an advantage.
  • Experience in insurance, healthcare, travel, or another regulated industry is a plus.
  • Detail-oriented and able to work accurately in a regulated industry.

Ugodnosti

  • Take ownership of work and collaborate directly with the Head of Customer Care.
  • Help members abroad with their health insurance needs.
  • Opportunity to grow as the team and its support channels expand.
  • Work remotely from anywhere.
  • Flexibility to work when and where you perform best.
  • Join a fully remote team based mostly in Europe and Southeast Asia.

Sorodna delovna mesta

Signode

Field Service Maintenance Technician — Signode, France

Signode
5001 – 10.000 Zaposleni
Sponzor vizuma H1BGradbeništvoHrana in pijačaLogistika
FRFrancija
38.000 € – 48.000 € / leto
Na daljavoPolni delovni časSrednja ravenSeniorZahtevani Jezik: francoščinaSplošnoTerenski servisni tehnik

Install, repair and commission Signode packaging machinery, while training customers and managing spare parts. The role is based mainly in Île-de-France and northern France, with travel across France and 3–4 nights away from home each week.

Odpri
Bristol Myers Squibb

Senior Corporate Counsel, Biopharma Business Development Transactions

Bristol Myers Squibb
Sponzor vizuma H1BLogistikaSvetovanjeZdravstveno varstvo
USZdružene države AmerikeMAMassachusettsNJNew Jersey
255.260 $ – 309.309 $ / leto
HibridnoPolni delovni časSeniorZahtevani Jezik: angleščinaPredstavnik za razvoj poslovanja

Lead complex biopharmaceutical licensing, collaboration, M&A, and equity deals at Bristol Myers Squibb. Advise business development leaders on diligence, regulatory clearance, negotiation, and closing.

Odpri
Computacenter

Senior Data Center Field Engineering SME

Computacenter
Sponzor vizuma H1BKibernetska varnostSaaSSvetovanje
USZdružene države AmerikeCAKalifornijaNYNew YorkTXTeksasHibridnoPolni delovni časSeniorVodjaZahtevani Jezik: angleščinaTerenski inženir
AirflowOblak

Serve as Computacenter’s data center delivery specialist, setting standards for rack integration, quality, and scalable field execution for enterprise infrastructure clients. Support complex customer pursuits, deployments, delivery partners, and technical escalations.

Odpri