Expivia Interaction Marketing Group Inc.
Expivia Interaction Marketing Group Inc.
Expivia Interaction Marketing Group Inc. бизнеске арналған жасанды интеллектпен жұмыс істейтін клиент тәжірибесі және байланыс орталығы қызметтерін ұсынады. 2011 жылы құрылған және АҚШ-та орналасқан компания клиенттерге қызмет көрсету тәжірибесін технологиялық интеграциялармен ұштастыра отырып, кіріс және шығыс маркетингі арқылы аутсорсингтік клиенттермен өзара әрекеттесуді қолдайды. Компанияның қызметі консалтинг, логистика және маркетинг салаларын қамтиды және ұйымдарға клиенттермен өзара әрекеттесуін әрі операциялық тиімділігін жақсартуға көмектесуге бағытталған.

Healthcare Call Center Representative

Assist members with health savings and benefit accounts through phone, chat, and email. The role includes three weeks of paid, in-person training in Erie, Pennsylvania, before moving to a hybrid schedule.

Сипаттама

  • Respond to member questions about Health Savings Accounts, including balances, contributions, transactions, eligible expenses, and payment cards
  • Assist with Flexible Spending Accounts, Health Reimbursement Arrangements, Commuter Benefits, and COBRA
  • Provide support by phone, live chat, and email
  • Follow up with members and return calls to resolve outstanding questions
  • Help members use online account tools and self-service features
  • Record each interaction accurately in company systems
  • Keep members’ personal and financial information confidential
  • Provide friendly, professional service on every call

Талаптар

  • High school diploma or GED
  • Ability to pass a background check
  • Availability for three weeks of in-person training at the Erie, Pennsylvania office
  • Customer service, call center, retail, banking, or healthcare experience is helpful but not required
  • Comfort using a computer and switching between multiple programs
  • Clear, professional speaking voice and strong listening skills
  • Patience, empathy, and reliability
  • Quiet, distraction-free home workspace
  • Reliable high-speed internet connection
  • Availability to work full-time, Monday through Friday

Артықшылықтар

  • Health insurance eligibility after 60 days
  • Hybrid work arrangement after three weeks of paid, in-office training
  • Company-provided equipment, including a computer and headset
  • Full-time schedule of 40 hours per week with consistent hours
  • Three weeks of paid in-house training
  • Weekday schedule with no weekend shifts
  • Morning and evening shifts available
  • Professional development and potential for long-term growth in the healthcare benefits industry

Ұқсас жұмыс орындары

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