EF Education First Teachers
EF Education First Teachers
1,001 – 5,000 Employees
B2BEducation
EF Education First Teachers supports language educators around the world with practical resources for teaching English and other languages. As part of EF Education First, the division provides curriculum materials, lesson plans, classroom tools, digital and print resources, and online teacher training through platforms including EF Teacher Zone. Its work serves individual teachers, schools, and language institutions, with a team operating in the education and B2B sectors.

Customer Service Associate (Hybrid, Mexico)

Support EF English Live learners through phone, email, and chat while resolving account, payment, and platform questions. Help improve customer retention and satisfaction through timely, effective service.

Description

  • Serve customers through phone, email, and chat.
  • Resolve questions and provide guidance on services, accounts, and the platform.
  • Follow up promptly on customer requests and cases.
  • Document information and records from each interaction.
  • Identify ways to improve the customer experience.
  • Negotiate agreements and solution alternatives when needed.
  • Work with internal teams to resolve issues and requests.
  • Meet the team’s established goals and performance metrics.

Requirements

  • At least one year of experience in Customer Success, customer service, support, retention, sales, collections, or a related field.
  • Strong verbal and written communication skills.
  • Effective problem-solving ability.
  • Negotiation and objection-handling skills.
  • Customer- and results-oriented approach.
  • Strong organization and attention to detail.
  • Ability to work in a hybrid environment.
  • Basic English proficiency is preferred.
  • Experience in education, digital platforms, or subscription services is preferred.
  • Experience providing multichannel customer support is preferred.
  • Experience working with performance metrics and key indicators is preferred.

Benefits

  • The posting does not specify benefits or additional compensation.

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