EF Education First Teachers
EF Education First Teachers
1,001 – 5,000 कर्मचारी
B2Bशिक्षा
EF Education First Teachers दुनिया भर के भाषा शिक्षकों को अंग्रेज़ी और अन्य भाषाएँ पढ़ाने के लिए व्यावहारिक संसाधन उपलब्ध कराता है। EF Education First के हिस्से के रूप में, यह प्रभाग EF Teacher Zone सहित विभिन्न प्लेटफ़ॉर्म के माध्यम से पाठ्यक्रम सामग्री, पाठ योजनाएँ, कक्षा संबंधी उपकरण, डिजिटल और प्रिंट संसाधन तथा ऑनलाइन शिक्षक प्रशिक्षण प्रदान करता है। इसका कार्य व्यक्तिगत शिक्षकों, स्कूलों और भाषा संस्थानों की आवश्यकताओं को पूरा करता है, जबकि इसकी टीम शिक्षा और B2B क्षेत्रों में काम करती है।

Customer Service Associate (Hybrid, Mexico)

Support EF English Live learners through phone, email, and chat while resolving account, payment, and platform questions. Help improve customer retention and satisfaction through timely, effective service.

विवरण

  • Serve customers through phone, email, and chat.
  • Resolve questions and provide guidance on services, accounts, and the platform.
  • Follow up promptly on customer requests and cases.
  • Document information and records from each interaction.
  • Identify ways to improve the customer experience.
  • Negotiate agreements and solution alternatives when needed.
  • Work with internal teams to resolve issues and requests.
  • Meet the team’s established goals and performance metrics.

आवश्यकताएँ

  • At least one year of experience in Customer Success, customer service, support, retention, sales, collections, or a related field.
  • Strong verbal and written communication skills.
  • Effective problem-solving ability.
  • Negotiation and objection-handling skills.
  • Customer- and results-oriented approach.
  • Strong organization and attention to detail.
  • Ability to work in a hybrid environment.
  • Basic English proficiency is preferred.
  • Experience in education, digital platforms, or subscription services is preferred.
  • Experience providing multichannel customer support is preferred.
  • Experience working with performance metrics and key indicators is preferred.

लाभ

  • The posting does not specify benefits or additional compensation.

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