EF Education First Teachers
EF Education First Teachers
1 001 – 5 000 Xodimlar
B2BTa’lim
EF Education First Teachers butun dunyodagi til o‘qituvchilarini ingliz tili va boshqa tillarni o‘qitish uchun amaliy resurslar bilan qo‘llab-quvvatlaydi. EF Education First tarkibidagi ushbu bo‘lim EF Teacher Zone kabi platformalar orqali o‘quv dasturi materiallari, dars rejalari, sinfda foydalaniladigan vositalar, raqamli va bosma resurslar hamda o‘qituvchilar uchun onlayn treninglarni taqdim etadi. Uning faoliyati yakka tartibdagi o‘qituvchilar, maktablar va til muassasalariga xizmat qiladi, jamoa esa ta’lim va B2B sohalarida faoliyat yuritadi.

Customer Service Associate (Hybrid, Mexico)

Support EF English Live learners through phone, email, and chat while resolving account, payment, and platform questions. Help improve customer retention and satisfaction through timely, effective service.

Tavsif

  • Serve customers through phone, email, and chat.
  • Resolve questions and provide guidance on services, accounts, and the platform.
  • Follow up promptly on customer requests and cases.
  • Document information and records from each interaction.
  • Identify ways to improve the customer experience.
  • Negotiate agreements and solution alternatives when needed.
  • Work with internal teams to resolve issues and requests.
  • Meet the team’s established goals and performance metrics.

Talablar

  • At least one year of experience in Customer Success, customer service, support, retention, sales, collections, or a related field.
  • Strong verbal and written communication skills.
  • Effective problem-solving ability.
  • Negotiation and objection-handling skills.
  • Customer- and results-oriented approach.
  • Strong organization and attention to detail.
  • Ability to work in a hybrid environment.
  • Basic English proficiency is preferred.
  • Experience in education, digital platforms, or subscription services is preferred.
  • Experience providing multichannel customer support is preferred.
  • Experience working with performance metrics and key indicators is preferred.

Imtiyozlar

  • The posting does not specify benefits or additional compensation.

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Implement a risk management system for regulated Australian organisations, translating governance needs into configuration, testing, reporting and adoption. Work across the implementation lifecycle with stakeholders on risk data, controls and executive reporting.

Ochish