ResMed develops sleep technology, respiratory-care products, and software platforms that support care outside traditional clinical settings. Its connected health solutions help medical professionals, caregivers, and people living with chronic conditions manage health from home or other preferred care environments. With roots in more than three decades of innovation, ResMed brings together teams across healthcare, manufacturing, and health technology to advance connected care and improve quality of life.
Customer Service and Software Support Specialist (Remote, Germany)
Provide remote customer and software support to German care facilities using MD Ambulant and MD Stationär. Troubleshoot user issues, explain technical solutions, and document resolutions with internal support teams.
Description
- Handle customer questions about the MD Ambulant and MD Stationär software solutions by telephone
- Assess inquiries and provide clear, suitable resolutions
- Guide users through technical and application-related issues
- Record customer questions, solutions, and outcomes thoroughly in the ticketing system
- Coordinate with second-level support and specialist departments on complex cases
- Help customers use the software securely and effectively
- Deliver dependable, service-focused assistance in daily customer interactions
Requirements
- Completed vocational training or an equivalent qualification in a commercial, technical, IT, or healthcare-related discipline
- Prior experience in telephone customer service and a strong interest in direct customer contact
- Hands-on experience with ticketing systems and precise documentation of customer cases
- Warm, empathetic, and service-focused communication style
- Self-directed, organized, and focused on practical solutions
- Availability for shifts scheduled between 6:00 a.m. and 8:00 p.m., Monday through Friday
- Availability for on-call assignments after completing onboarding
- Motivation to learn new software products, technical subjects, and work processes
- Salesforce Service Cloud or similar experience is advantageous but not mandatory
- Knowledge of remote assistance tools such as TeamViewer is advantageous but not mandatory
- Background in healthcare, nursing, or social services is advantageous but not mandatory
Benefits
- Monthly support of up to €60 for Hansefit, EGYM Wellpass, childcare, or JobRad
- Employee savings through the Corporate Benefits program
- Personalized mental health resources provided through TELUS Health
- LinkedIn Learning access and hands-on opportunities for professional growth
- Employee share purchase program
- Occupational pension plan
- 30 days of paid annual leave