Property Leads
Property Leads
11 – 50 Employees
B2BMarketingReal Estate
Property Leads is a real estate marketing company that helps agents and brokers generate targeted leads from prospective property clients. Its B2B services support the buying and selling process by helping real estate professionals connect with relevant audiences and manage outreach more efficiently. Founded in 2022, the company operates at the intersection of real estate, marketing, and lead generation with a team of 11–50 employees.

Customer Retention Specialist - Texas Remote

Own customer retention at Property Leads, a company providing seller leads to real estate investors. Manage escalations, account save plans, and retention playbooks to reduce churn.

Description

  • Manage retention for high-risk and high-value accounts by assessing health signals, ranking risk and revenue exposure, and conducting proactive outreach
  • Create tailored save plans with defined actions, owners, and follow-up dates for individual accounts
  • Record each retention discussion and its outcome in the appropriate systems
  • Act as the escalation contact for complex or sensitive cancellation risks
  • Resolve difficult issues, coordinate with Operations, Product, Billing, and Sales on root causes, and follow through with customers
  • Train Customer Success Managers on early pre-churn discussions, objection handling, discovery, call reviews, and escalation guidelines
  • Translate churn trends into playbooks, standard operating procedures, and process improvements
  • Work with the Senior Manager of Customer Success to analyze cancellation drivers and develop improvements
  • Support expansion discussions with retained customers after their primary concerns have been addressed

Requirements

  • Bring 3–5 or more years of experience in Customer Success, Account Management, Retention, or a related B2B customer-facing role, including demonstrated success retaining at-risk customers
  • Demonstrate strong de-escalation, negotiation, and consultative communication abilities
  • Have experience coaching or training colleagues in customer-facing roles
  • Work confidently in a CRM and use account information to determine practical next steps
  • Subscription, SaaS, or lead-generation experience is a plus
  • Experience serving real estate investors or small-business customers is a plus
  • Experience creating playbooks is a plus
  • Familiarity with churn and net revenue retention metrics is a plus

Benefits

  • 401(k) plan
  • Medical insurance
  • Vision insurance
  • Dental insurance
  • Work on a fast-moving, low-bureaucracy team where results are direct and visible
  • Collaborate in an organization with minimal layers between your work and its outcomes

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