Remote Payroll Specialist – Philippines
Peak Support
Manage accurate Philippine payroll, statutory contributions, and billing for Peak Support. Process time slips, address payroll questions, and support compliant remittances.
Open
Koin is a Brazilian fintech focused on digital payments and fraud prevention for e-commerce merchants. Its products include AI-powered anti-fraud technology, a payment gateway, and Pix parcelado, a buy-now-pay-later option. Koin combines machine learning, configurable rules, real-time transaction monitoring, and fraud recovery strategies to help online businesses improve payment conversion while limiting fraud-related losses. The company operates as a licensed payment institution and correspondent within Brazil’s regulatory framework.
CRM Supervisor, Lifecycle Marketing – Koin (Hybrid, Brazil)
Lead lifecycle marketing, retention, and CRM automation at Koin, a Brazilian payments and BNPL fintech. Turn customer data into experiments that improve engagement and growth.
Description
- Lead the complete user lifecycle strategy, from onboarding through repurchase, retention, and reactivation
- Maintain consistency across every customer communication journey
- Manage, develop, and coach direct reports by setting priorities, reviewing experiments, and maintaining high technical delivery standards
- Convert behavioral, transactional, and engagement data into strategic decisions
- Set experimentation priorities and determine channel investment allocation
- Apply rigorous A/B testing, control-group design, and incrementality analysis
- Advance the team’s experimentation capabilities and practices
- Connect CRM strategy and execution with Data Science
- Use propensity models, scoring, and advanced segmentation to improve communication strategies
- Present performance results and strategic recommendations to leadership through clear impact metrics
Requirements
- Proven experience managing, developing, and leading people directly
- At least three years of CRM or lifecycle marketing experience, preferably in fintech, e-commerce, or marketplace settings
- Technical ability to query and analyze data with SQL
- Experience with Power BI or other data visualization platforms
- Proficiency with Salesforce Marketing Cloud or comparable marketing automation systems
- Experience applying AI to CRM, including segmentation, personalization, and communication optimization
- Strong analytical ability to turn behavioral and transactional data into action plans and business strategies
- Intermediate English proficiency
- Experience in BNPL or fintech is preferred
- Knowledge of Databricks or big data environments is preferred
- Intermediate Spanish proficiency is preferred
Benefits
- Life insurance
- Health and dental insurance
- Transportation allowance
- Meal and food allowances
- Childcare assistance
- Extended parental leave
- TotalPass or Wellhub
- Work from Anywhere arrangement
- Discounts on the Decolar.com platform
- Golden Farma benefits
- Home office allowance
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