Welocalize
Welocalize
Welocalize helps global organizations create, adapt, and deliver content across languages through enterprise language services and AI-powered translation. Its OPAL platform combines machine translation, natural language processing, and AI-enabled workflows to support use cases such as marketing localization, software testing, multilingual SEO, and specialized content in fields including healthcare, legal services, and technology. Through Welo Data, the company also contributes high-quality training data for AI development, extending its work from language delivery into the data foundations that support modern AI systems.

Content Operations Specialist - United States Remote

Support the curation and quality control of written publications and audio content for Welocalize. Review metadata, record defects, and manage content queues in line with established standards.

Description

  • Curate written publications and audio content each day according to established SOPs, checklists, and client guidelines
  • Review content and metadata for completeness, consistency, and basic accuracy, making permitted straightforward corrections
  • Record content issues, defects, and bugs in internal tools using required templates and ticketing procedures
  • Escalate unclear, high-impact, or out-of-policy issues to the Team Lead or SME with relevant context and evidence
  • Manage assigned queues to meet throughput targets, turnaround times, and SLA requirements
  • Comply with applicable information security, confidentiality, and secure-work-environment requirements
  • Maintain accuracy and focus while handling repetitive or high-volume work
  • Attend team meetings, calibration sessions, and required training, applying feedback to improve consistency and accuracy

Requirements

  • Native-level or fully bilingual spoken and written fluency in the required language or languages, together with strong awareness of the relevant market or markets
  • Exceptional attention to detail and the ability to follow structured procedures and quality standards
  • Basic problem-solving ability, including issue identification, evidence gathering, and use of the appropriate escalation path
  • Effective time management and a consistent record of meeting productivity and quality expectations
  • Confidence using multiple tools and web platforms, with the ability to learn new systems quickly
  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint, as well as web browsers
  • Willingness to work with content that may be sensitive or offensive to some people
  • One to two years of experience in content operations, content review, digital QA, or a similar area is preferred but not required, depending on the role

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