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Telarus
Telarus
51 – 200 Employees
CybersecurityEnterpriseTelecommunications
Telarus is an Australian provider of managed networks, cybersecurity, telecommunications and private cloud services for retail and enterprise customers. Its offering includes managed firewalls, content filtering, reporting, internet access, business voice, and private, public and hybrid cloud solutions, supported by solutions development, project management and 24×7 technical support. The company focuses on reliable connectivity, operational efficiency, risk reduction and responsive customer service.
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Commission Support Specialist – Utah Remote

Resolve complex commission disputes for Telarus by analyzing payments, coordinating stakeholders, and supporting Technology Advisors. This full-time remote role serves as a key contact for commission inquiries and resolution efforts.

USUnited StatesUTUtah
$55,000 – $65,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Act as the primary contact for Technology Advisors seeking assistance with commission inquiries
  • Provide clear, timely, and proactive updates throughout each case
  • Manage bulk submissions and lead scheduled calls covering complex issues, training needs, and system or tool alignment
  • Foster a supportive experience while guiding issues toward practical resolution
  • Reconcile and verify commission payments against supplier statements, invoices, contractual structures, and related data
  • Use Excel, Outlook, Salesforce, AI-enabled tools, and other systems to gather and evaluate information
  • Investigate discrepancies, document conclusions, explain outcomes, and update Telarus systems to reduce repeat issues
  • Maintain accurate Salesforce case records and complete work within required service levels and accuracy standards
  • Receive and manage incoming commission-related cases
  • Take ownership of complex, urgent, aging, or high-impact disputes through final resolution
  • De-escalate concerns raised by Technology Advisors
  • Coordinate with suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders
  • Collect billing records, statements, and invoices when required
  • Lead calls with Technology Advisors, assign ownership and next steps, manage expectations, and preserve case visibility
  • Spot recurring problems and propose improvements to processes, systems, or communications
  • Complete additional responsibilities assigned by management

Requirements

  • At least three years of experience in commission reconciliation or a related finance function
  • Background supporting sales professionals or customers and resolving complex concerns
  • Proven customer-service record and sound professional judgment
  • Strong analytical, investigative, reconciliation, and problem-solving capabilities
  • Highly organized, accurate, detail-oriented, and effective at managing time
  • Able to work independently in a growing, fast-paced, and occasionally stressful setting while meeting defined service levels
  • Intermediate or stronger Microsoft Excel capability
  • Proficiency with Microsoft Office or comparable productivity software
  • Excellent verbal, written, interpersonal, listening, and de-escalation skills
  • Demonstrated ethical and honest conduct
  • Consistent communication with managers
  • Regular and predictable attendance
  • Preferred: Experience handling high-pressure customer situations
  • Preferred: Knowledge of technology services, telecommunications, channel, supplier, or brokerage industries
  • Preferred: Experience with Salesforce or a comparable customer relationship management system
  • Comfortable sitting for extended periods and working at a computer

Benefits

  • Telarus has been recognized by Inc. as a best workplace
  • Positive workplace culture
  • Extensive resources, support, and educational opportunities

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