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Telarus
Telarus
51 – 200 Angajați
ÎntreprindereSecuritate ciberneticăTelecomunicații
Telarus este un furnizor australian de rețele gestionate, servicii de securitate cibernetică, telecomunicații și servicii de cloud privat pentru clienți din retail și companii. Oferta sa include firewall-uri gestionate, filtrarea conținutului, raportare, acces la internet, servicii de voce pentru companii și soluții de cloud privat, public și hibrid, susținute de dezvoltarea soluțiilor, managementul proiectelor și asistență tehnică disponibilă 24/7. Compania pune accent pe conectivitate fiabilă, eficiență operațională, reducerea riscurilor și servicii prompte pentru clienți.
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Commission Support Specialist – Utah Remote

Resolve complex commission disputes for Telarus by analyzing payments, coordinating stakeholders, and supporting Technology Advisors. This full-time remote role serves as a key contact for commission inquiries and resolution efforts.

USStatele Unite ale AmericiiUTUtah
55.000 $ – 65.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Act as the primary contact for Technology Advisors seeking assistance with commission inquiries
  • Provide clear, timely, and proactive updates throughout each case
  • Manage bulk submissions and lead scheduled calls covering complex issues, training needs, and system or tool alignment
  • Foster a supportive experience while guiding issues toward practical resolution
  • Reconcile and verify commission payments against supplier statements, invoices, contractual structures, and related data
  • Use Excel, Outlook, Salesforce, AI-enabled tools, and other systems to gather and evaluate information
  • Investigate discrepancies, document conclusions, explain outcomes, and update Telarus systems to reduce repeat issues
  • Maintain accurate Salesforce case records and complete work within required service levels and accuracy standards
  • Receive and manage incoming commission-related cases
  • Take ownership of complex, urgent, aging, or high-impact disputes through final resolution
  • De-escalate concerns raised by Technology Advisors
  • Coordinate with suppliers, Finance, Development, Commission Operations, leadership, and other stakeholders
  • Collect billing records, statements, and invoices when required
  • Lead calls with Technology Advisors, assign ownership and next steps, manage expectations, and preserve case visibility
  • Spot recurring problems and propose improvements to processes, systems, or communications
  • Complete additional responsibilities assigned by management

Cerințe

  • At least three years of experience in commission reconciliation or a related finance function
  • Background supporting sales professionals or customers and resolving complex concerns
  • Proven customer-service record and sound professional judgment
  • Strong analytical, investigative, reconciliation, and problem-solving capabilities
  • Highly organized, accurate, detail-oriented, and effective at managing time
  • Able to work independently in a growing, fast-paced, and occasionally stressful setting while meeting defined service levels
  • Intermediate or stronger Microsoft Excel capability
  • Proficiency with Microsoft Office or comparable productivity software
  • Excellent verbal, written, interpersonal, listening, and de-escalation skills
  • Demonstrated ethical and honest conduct
  • Consistent communication with managers
  • Regular and predictable attendance
  • Preferred: Experience handling high-pressure customer situations
  • Preferred: Knowledge of technology services, telecommunications, channel, supplier, or brokerage industries
  • Preferred: Experience with Salesforce or a comparable customer relationship management system
  • Comfortable sitting for extended periods and working at a computer

Beneficii

  • Telarus has been recognized by Inc. as a best workplace
  • Positive workplace culture
  • Extensive resources, support, and educational opportunities

Locuri de muncă similare

Terumo Medical Corporation

Region Manager, Terumo Interventional Systems Sales

Terumo Medical Corporation
1.001 – 5.000 Angajați
Sponsor pentru viza H1BAsistență medicalăConsultanțăIndustria prelucrătoare
USStatele Unite ale AmericiiNJNew Jersey
120.000 $ – 165.000 $ / an
La sediuNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager

Lead medical device sales across a North Central New Jersey region, managing field teams and hospital relationships. Drive regional revenue, sales performance, and compliant promotion of Terumo Interventional Systems products.

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