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Fortify Companies
Fortify Companies
201 – 500 Employees
B2BConstructionInsurance
Fortify Companies provides property protection and restoration services across the construction, insurance, and B2B sectors. Its operating model brings the Insurcomm and Rytech restoration brands together through one technology platform, covering prevention, emergency response, mitigation, and reconstruction. The company combines national reach with local expertise to support property owners and insurance partners throughout the property recovery process, including 24/7 response when damage occurs.
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Client Services Intake and Dispatch Coordinator

Coordinate customer calls, technician dispatch, and job tracking remotely for Rytech Restoration, supporting water damage, mold remediation, and property recovery work.

USUnited States
$17 – $19 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredClient ServicesClient Services Representative

Description

  • Handle incoming calls with professionalism and empathy, especially when customers are facing stressful situations.
  • Dispatch service requests to technicians through email and internal platforms.
  • Enter and maintain accurate assignments, notes, and scheduling details across multiple systems.
  • Monitor job progress and share timely updates on inspections and completion milestones.
  • Follow up on assignments and resolve delays, rejections, or missing information early.
  • Keep technicians, vendors, customers, and internal teammates informed throughout each job.
  • Maintain clear, organized records so the team can see the status of its work.
  • Spot workflow gaps or inefficiencies and raise them for review.
  • Take on other duties as assigned to support the team and business.

Requirements

  • High school diploma or equivalent.
  • At least one year of customer service, dispatch, or administrative experience.
  • Strong written and verbal communication skills.
  • Careful attention to detail and accuracy in data entry and documentation.
  • Ability to balance multiple priorities in a fast-paced, high-volume environment.
  • Comfort working across several software systems and email platforms at once.
  • Preferred: Background in restoration, insurance claims, dispatch, or call center operations.
  • Preferred: Familiarity with CRM or job management platforms.
  • Preferred: Experience handling escalations or service recovery.

Benefits

  • Help people through some of the most difficult moments in their lives.
  • Join a 30-year-old company alongside a growing national brand.
  • Explore career growth across companies and markets within the Fortify group.
  • Work with a team that values direct communication, hard work, and customer care.
  • Competitive benefits.
  • Contribute to a new effort to build the future of property protection, with opportunities to share your perspective.

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