Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
Temporary Part-Time Evening Customer Service Representative
Provide remote, scripted customer support for Five Star Solutions clients, handling questions about debit card incentives, orders, and balances. The temporary part-time role includes evening weekday hours and alternating weekends.
Description
- Answer customer calls about clients’ products and services.
- Deliver helpful, professional customer service.
- Respond to questions about debit card incentives, orders, and balances.
- Handle a high volume of inbound calls promptly.
- Use the appropriate communication scripts for each topic.
- Clarify customer needs, research issues, and offer solutions or alternatives.
- Use company and client resources to manage calls accurately.
- Recommend additional products when appropriate.
- Move between tasks while maintaining efficiency and composure.
- Arrive on time and attend all scheduled shifts.
- Keep customer interactions positive and professional.
- Complete cross-training as requested.
Requirements
- Customer service or support experience of 3–6 months is preferred.
- Call center or office experience of 3–6 months is a plus.
- Basic computer skills.
- Ability to learn quickly and work independently.
- Strong telephone and verbal communication skills.
- Active listening skills.
- Must be at least 18 years old.
- A background check is required in accordance with state and federal laws.
- Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- Must have a suitable device for the bring-your-own-device work-from-home arrangement.
- Must be available on the first and last business day of each month.
- Must be available Monday through Friday from 4:00 p.m. to 8:00 p.m. EST and every other weekend.
Benefits
- An additional $1 per hour for night and weekend shifts.
- Paid training, usually lasting 2–5 days.
- Work-from-home position.
- Temporary part-time schedule.