Five Star Solutions
Five Star Solutions
1 001 – 5 000 Darbuotojai
DraudimasKelionėsSveikatos priežiūra
„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.

Temporary Part-Time Evening Customer Service Representative

Provide remote, scripted customer support for Five Star Solutions clients, handling questions about debit card incentives, orders, and balances. The temporary part-time role includes evening weekday hours and alternating weekends.

Aprašymas

  • Answer customer calls about clients’ products and services.
  • Deliver helpful, professional customer service.
  • Respond to questions about debit card incentives, orders, and balances.
  • Handle a high volume of inbound calls promptly.
  • Use the appropriate communication scripts for each topic.
  • Clarify customer needs, research issues, and offer solutions or alternatives.
  • Use company and client resources to manage calls accurately.
  • Recommend additional products when appropriate.
  • Move between tasks while maintaining efficiency and composure.
  • Arrive on time and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Complete cross-training as requested.

Reikalavimai

  • Customer service or support experience of 3–6 months is preferred.
  • Call center or office experience of 3–6 months is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong telephone and verbal communication skills.
  • Active listening skills.
  • Must be at least 18 years old.
  • A background check is required in accordance with state and federal laws.
  • Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must have a suitable device for the bring-your-own-device work-from-home arrangement.
  • Must be available on the first and last business day of each month.
  • Must be available Monday through Friday from 4:00 p.m. to 8:00 p.m. EST and every other weekend.

Privalumai

  • An additional $1 per hour for night and weekend shifts.
  • Paid training, usually lasting 2–5 days.
  • Work-from-home position.
  • Temporary part-time schedule.

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