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Five Star Solutions
Five Star Solutions
1001 – 5000 Darbinieki
ApdrošināšanaCeļojumiVeselības aprūpe
Five Star Solutions nodrošina ārpakalpojuma klientu pieredzes un kontaktu centra pakalpojumus organizācijām, kurām nepieciešamas mērogojamas un drošas atbalsta operācijas. Uzņēmuma komandas apvieno pieredzējušus klientu apkalpošanas speciālistus, klientu pieredzes tehnoloģijas un viedo automatizāciju, lai nodrošinātu klientu apkalpošanu, tehnisko atbalstu, izsaukumu koordinēšanu, datu ievadi, uzņēmējdarbības nepārtrauktību un mākslīgā intelekta iespējotu pašapkalpošanos. Uzņēmums atbalsta klientus veselības aprūpes, finanšu tehnoloģiju, mazumtirdzniecības, ceļošanas, valsts pārvaldes un apdrošināšanas nozarē, izmantojot vietējās, tuvējo reģionu un ārvalstu pakalpojumu sniegšanas modeļus un regulētai videi izstrādātas darbplūsmas, tostarp ar SOC 2, PCI un HIPAA saskaņotas operācijas.
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Vakances uzņēmumā

Temporary Part-Time Evening Customer Service Representative

Provide remote, scripted customer support for Five Star Solutions clients, handling questions about debit card incentives, orders, and balances. The temporary part-time role includes evening weekday hours and alternating weekends.

USAmerikas Savienotās ValstisALAlabamaIDAidahoIAAiovaKSKanzasaLALuiziānaMIMičiganaMSMisisipiMOMisūriNENebraskaNVNevadaNCZiemeļkarolīnaNDZiemeļdakotaOHOhaioOKOklahomaPAPensilvānijaSCDienvidkarolīnaSDDienviddakotaTNTenesīTXTeksasaUTJūtaVAVirdžīnijaWVRietumvirdžīnijaWIViskonsinaWYVaiominga
14 $ / stunda
AttālinātiNepilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuKlientu atbalsts

Apraksts

  • Answer customer calls about clients’ products and services.
  • Deliver helpful, professional customer service.
  • Respond to questions about debit card incentives, orders, and balances.
  • Handle a high volume of inbound calls promptly.
  • Use the appropriate communication scripts for each topic.
  • Clarify customer needs, research issues, and offer solutions or alternatives.
  • Use company and client resources to manage calls accurately.
  • Recommend additional products when appropriate.
  • Move between tasks while maintaining efficiency and composure.
  • Arrive on time and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Complete cross-training as requested.

Prasības

  • Customer service or support experience of 3–6 months is preferred.
  • Call center or office experience of 3–6 months is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong telephone and verbal communication skills.
  • Active listening skills.
  • Must be at least 18 years old.
  • A background check is required in accordance with state and federal laws.
  • Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must have a suitable device for the bring-your-own-device work-from-home arrangement.
  • Must be available on the first and last business day of each month.
  • Must be available Monday through Friday from 4:00 p.m. to 8:00 p.m. EST and every other weekend.

Priekšrocības

  • An additional $1 per hour for night and weekend shifts.
  • Paid training, usually lasting 2–5 days.
  • Work-from-home position.
  • Temporary part-time schedule.