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Five Star Solutions
Five Star Solutions
1.001 – 5.000 Angajați
AsigurăriAsistență medicalăCălătorii
Five Star Solutions oferă servicii externalizate de experiență a clienților și servicii de contact center pentru organizațiile care au nevoie de operațiuni de asistență scalabile și sigure. Echipele sale combină agenți de servicii pentru clienți cu experiență cu tehnologie CX și automatizare inteligentă pentru a furniza servicii pentru clienți, asistență tehnică, dispecerizare, introducere de date, continuitatea activității și autoservire bazată pe inteligență artificială. Compania sprijină clienți din domeniul sănătății, fintech, comerțului cu amănuntul, turismului, administrației publice și asigurărilor, prin modele de furnizare onshore, nearshore și offshore și fluxuri de lucru concepute pentru medii reglementate, inclusiv operațiuni aliniate la SOC 2, PCI și HIPAA.
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Locurile de muncă ale companiei

Temporary Part-Time Evening Customer Service Representative

Provide remote, scripted customer support for Five Star Solutions clients, handling questions about debit card incentives, orders, and balances. The temporary part-time role includes evening weekday hours and alternating weekends.

USStatele Unite ale AmericiiALAlabamaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCCarolina de NordNDDakota de NordOHOhioOKOklahomaPAPennsylvaniaSCCarolina de SudSDDakota de SudTNTennesseeTXTexasUTUtahVAVirginiaWVVirginia de VestWIWisconsinWYWyoming
14 $ / oră
RemoteNormă parțialăSeniorLiderLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Answer customer calls about clients’ products and services.
  • Deliver helpful, professional customer service.
  • Respond to questions about debit card incentives, orders, and balances.
  • Handle a high volume of inbound calls promptly.
  • Use the appropriate communication scripts for each topic.
  • Clarify customer needs, research issues, and offer solutions or alternatives.
  • Use company and client resources to manage calls accurately.
  • Recommend additional products when appropriate.
  • Move between tasks while maintaining efficiency and composure.
  • Arrive on time and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Complete cross-training as requested.

Cerințe

  • Customer service or support experience of 3–6 months is preferred.
  • Call center or office experience of 3–6 months is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong telephone and verbal communication skills.
  • Active listening skills.
  • Must be at least 18 years old.
  • A background check is required in accordance with state and federal laws.
  • Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must have a suitable device for the bring-your-own-device work-from-home arrangement.
  • Must be available on the first and last business day of each month.
  • Must be available Monday through Friday from 4:00 p.m. to 8:00 p.m. EST and every other weekend.

Beneficii

  • An additional $1 per hour for night and weekend shifts.
  • Paid training, usually lasting 2–5 days.
  • Work-from-home position.
  • Temporary part-time schedule.

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