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Five Star Solutions
Five Star Solutions
1,001 – 5,000 Employees
HealthcareInsuranceTravel
Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
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Remote Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers’ clients, assisting with debit card incentives, orders, and account balances. This temporary, part-time role handles inbound calls during evening shifts.

USUnited StatesALAlabamaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
$14 / hour
RemotePart-timeSeniorLeadEnglish RequiredCustomer Support

Description

  • Handle customer calls about client goods and services.
  • Deliver helpful, professional customer service.
  • Answer questions about debit card incentives, orders, and balances.
  • Manage a high volume of inbound calls efficiently.
  • Use provided scripts to address different topics.
  • Clarify customer needs, research issues, and offer solutions or alternatives.
  • Use company and client resources to resolve calls accurately.
  • Recommend additional products when appropriate.
  • Switch between tasks while maintaining efficiency and composure.
  • Arrive punctually and attend all scheduled shifts.
  • Maintain a positive, professional manner with customers.
  • Cross-train as assigned.

Requirements

  • Previous 3–6 months of customer service or support experience preferred.
  • Previous 3–6 months of call center or office experience is a plus.
  • Basic computer skills.
  • Able to learn quickly and work independently.
  • Strong phone and verbal communication skills, with active listening.
  • Must be at least 18 years old.
  • A background check will be conducted in accordance with applicable state and federal laws.
  • Must provide your own device.
  • Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must be available Monday through Friday from 3–7 p.m. CST and every other weekend.
  • Must be available on the first and last business day of each month.

Benefits

  • Shift differential of an additional $1 per hour for night and weekend shifts.
  • Paid training, typically 2–5 days, from 8 a.m. to 5 p.m. CST.

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