Five Star Solutions

1 001 – 5 000 Darbuotojai

„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.

Darbai įmonėje

Remote Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers’ clients, assisting with debit card incentives, orders, and account balances. This temporary, part-time role handles inbound calls during evening shifts.

prieš 7 valandas

14 $ / valanda

Nuotolinis Ne visas etatas Vyresnysis specialistas Vadovas Privaloma Kalba: anglų Klientų aptarnavimas

Aprašymas

Handle customer calls about client goods and services.
Deliver helpful, professional customer service.
Answer questions about debit card incentives, orders, and balances.
Manage a high volume of inbound calls efficiently.
Use provided scripts to address different topics.
Clarify customer needs, research issues, and offer solutions or alternatives.
Use company and client resources to resolve calls accurately.
Recommend additional products when appropriate.
Switch between tasks while maintaining efficiency and composure.
Arrive punctually and attend all scheduled shifts.
Maintain a positive, professional manner with customers.
Cross-train as assigned.

Reikalavimai

Previous 3–6 months of customer service or support experience preferred.
Previous 3–6 months of call center or office experience is a plus.
Basic computer skills.
Able to learn quickly and work independently.
Strong phone and verbal communication skills, with active listening.
Must be at least 18 years old.
A background check will be conducted in accordance with applicable state and federal laws.
Must provide your own device.
Must live in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
Must be available Monday through Friday from 3–7 p.m. CST and every other weekend.
Must be available on the first and last business day of each month.

Privalumai

Shift differential of an additional $1 per hour for night and weekend shifts.
Paid training, typically 2–5 days, from 8 a.m. to 5 p.m. CST.