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Five Star Solutions
Five Star Solutions
1,001 – 5,000 Employees
HealthcareInsuranceTravel
Five Star Solutions provides outsourced customer experience and contact center services for organizations that need scalable, secure support operations. Its teams combine experienced customer service agents with CX technology and intelligent automation to deliver customer care, technical support, dispatch, data entry, business continuity, and AI-enabled self-service. The company supports clients across healthcare, fintech, retail, travel, government, and insurance, with onshore, nearshore, and offshore delivery models and workflows designed for regulated environments, including SOC 2-, PCI-, and HIPAA-aligned operations.
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Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, answering inbound calls about debit card incentives, orders, and balances. The temporary part-time role includes occasional product upselling.

USUnited StatesALAlabamaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMississippiMOMissouriNENebraskaNVNevadaNCNorth CarolinaNDNorth DakotaOHOhioOKOklahomaPAPennsylvaniaSCSouth CarolinaSDSouth DakotaTNTennesseeTXTexasUTUtahVAVirginiaWVWest VirginiaWIWisconsinWYWyoming
$14 / hour
RemotePart-timeSeniorLeadEnglish RequiredCustomer Support

Description

  • Respond to customer calls about clients’ goods and services.
  • Deliver helpful, professional customer service.
  • Answer questions about debit card incentives, orders, and balances.
  • Handle a high volume of inbound calls promptly.
  • Use scripts to address different topics.
  • Clarify customer needs, research questions, and offer solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Recommend additional products when appropriate.
  • Switch between tasks while maintaining efficiency and composure.
  • Arrive on time and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Complete cross-training as requested.

Requirements

  • Customer service or support experience of 3–6 months is preferred.
  • Call center or office experience of 3–6 months is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong phone and verbal communication skills, including active listening.
  • Must be at least 18 years old.
  • A background check will be conducted in accordance with applicable state and federal laws.
  • Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must provide your own device.

Benefits

  • Night and weekend shifts include an additional $1 per hour.
  • Paid training, typically lasting 2–5 days from 9:00 a.m. to 6:00 p.m. Eastern Time.

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