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Five Star Solutions
Five Star Solutions
1001 – 5000 Zaposleni
PotovanjaZavarovanjeZdravstveno varstvo
Five Star Solutions zagotavlja zunanje izvajanje storitev na področju uporabniške izkušnje in kontaktnih centrov za organizacije, ki potrebujejo prilagodljive in varne podporne operacije. Njene ekipe združujejo izkušene agente za podporo strankam s tehnologijami za uporabniško izkušnjo in inteligentno avtomatizacijo ter tako zagotavljajo skrb za stranke, tehnično podporo, dispečerstvo, vnos podatkov, neprekinjeno poslovanje in samopostrežne storitve, podprte z umetno inteligenco. Podjetje podpira stranke v zdravstvu, fintechu, maloprodaji, potovanjih, javni upravi in zavarovalništvu, pri čemer uporablja onshore, nearshore in offshore modele izvajanja storitev ter delovne tokove, zasnovane za regulirana okolja, vključno z operacijami, usklajenimi s standardi SOC 2, PCI in HIPAA.
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Delovna mesta v podjetju

Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, answering inbound calls about debit card incentives, orders, and balances. The temporary part-time role includes occasional product upselling.

USZdružene države AmerikeALAlabamaIDIdahoIAIowaKSKansasLALouisianaMIMichiganMSMisisipiMOMisuriNENebraskaNVNevadaNCSeverna KarolinaNDSeverna DakotaOHOhioOKOklahomaPAPensilvanijaSCJužna KarolinaSDJužna DakotaTNTennesseeTXTeksasUTUtahVAVirginijaWVZahodna VirginijaWIWisconsinWYWyoming
14 $ / ura
Na daljavoKrajši delovni časSeniorVodjaZahtevani Jezik: angleščinaPodpora strankam

Opis

  • Respond to customer calls about clients’ goods and services.
  • Deliver helpful, professional customer service.
  • Answer questions about debit card incentives, orders, and balances.
  • Handle a high volume of inbound calls promptly.
  • Use scripts to address different topics.
  • Clarify customer needs, research questions, and offer solutions or alternatives.
  • Use company and client resources to handle calls accurately.
  • Recommend additional products when appropriate.
  • Switch between tasks while maintaining efficiency and composure.
  • Arrive on time and attend all scheduled shifts.
  • Keep customer interactions positive and professional.
  • Complete cross-training as requested.

Zahteve

  • Customer service or support experience of 3–6 months is preferred.
  • Call center or office experience of 3–6 months is a plus.
  • Basic computer skills.
  • Ability to learn quickly and work independently.
  • Strong phone and verbal communication skills, including active listening.
  • Must be at least 18 years old.
  • A background check will be conducted in accordance with applicable state and federal laws.
  • Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
  • Must provide your own device.

Ugodnosti

  • Night and weekend shifts include an additional $1 per hour.
  • Paid training, typically lasting 2–5 days from 9:00 a.m. to 6:00 p.m. Eastern Time.