Five Star Solutions

1 001 – 5 000 Darbuotojai

„Five Star Solutions“ teikia užsakomojo klientų aptarnavimo ir kontaktų centro paslaugas organizacijoms, kurioms reikalingos lanksčiai plečiamos ir saugios pagalbos operacijos. Įmonės komandos derina patyrusius klientų aptarnavimo specialistus, klientų patirties technologijas ir išmanųjį automatizavimą, kad teiktų klientų aptarnavimo, techninės pagalbos, iškvietimų koordinavimo, duomenų suvedimo, veiklos tęstinumo ir dirbtiniu intelektu pagrįsto savitarnos sprendimo paslaugas. Įmonė aptarnauja sveikatos priežiūros, finansinių technologijų, mažmeninės prekybos, kelionių, viešojo sektoriaus ir draudimo sričių klientus, taikydama vietinio, artimojo regiono ir užsienio paslaugų teikimo modelius bei reguliuojamai aplinkai pritaikytus darbo procesus, įskaitant su SOC 2, PCI ir HIPAA suderintas operacijas.

Darbai įmonėje

Part-Time Evening Customer Service Representative

Provide remote customer support for Five Star Call Centers, answering inbound calls about debit card incentives, orders, and balances. The temporary part-time role includes occasional product upselling.

prieš 7 valandas

14 $ / valanda

Nuotolinis Ne visas etatas Vyresnysis specialistas Vadovas Privaloma Kalba: anglų Klientų aptarnavimas

Aprašymas

Respond to customer calls about clients’ goods and services.
Deliver helpful, professional customer service.
Answer questions about debit card incentives, orders, and balances.
Handle a high volume of inbound calls promptly.
Use scripts to address different topics.
Clarify customer needs, research questions, and offer solutions or alternatives.
Use company and client resources to handle calls accurately.
Recommend additional products when appropriate.
Switch between tasks while maintaining efficiency and composure.
Arrive on time and attend all scheduled shifts.
Keep customer interactions positive and professional.
Complete cross-training as requested.

Reikalavimai

Customer service or support experience of 3–6 months is preferred.
Call center or office experience of 3–6 months is a plus.
Basic computer skills.
Ability to learn quickly and work independently.
Strong phone and verbal communication skills, including active listening.
Must be at least 18 years old.
A background check will be conducted in accordance with applicable state and federal laws.
Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
Must provide your own device.

Privalumai

Night and weekend shifts include an additional $1 per hour.
Paid training, typically lasting 2–5 days from 9:00 a.m. to 6:00 p.m. Eastern Time.