Five Star Solutions उन संगठनों को आउटसोर्स्ड ग्राहक अनुभव और संपर्क केंद्र सेवाएँ प्रदान करती है जिन्हें बड़े पैमाने पर विस्तार योग्य और सुरक्षित सहायता संचालन की आवश्यकता होती है। इसकी टीमें अनुभवी ग्राहक सेवा एजेंटों को CX तकनीक और बुद्धिमान स्वचालन के साथ जोड़कर ग्राहक सेवा, तकनीकी सहायता, डिस्पैच, डेटा प्रविष्टि, व्यावसायिक निरंतरता और AI-सक्षम स्व-सेवा प्रदान करती हैं। कंपनी स्वास्थ्य सेवा, फिनटेक, खुदरा, यात्रा, सरकारी सेवाओं और बीमा क्षेत्रों में ग्राहकों का समर्थन करती है। इसके वितरण मॉडल ऑनशोर, नियरशोर और ऑफशोर हैं, तथा इसके कार्यप्रवाह विनियमित वातावरणों के लिए तैयार किए गए हैं, जिनमें SOC 2, PCI और HIPAA के अनुरूप संचालन शामिल हैं।
Part-Time Evening Customer Service Representative
Provide remote customer support for Five Star Call Centers, answering inbound calls about debit card incentives, orders, and balances. The temporary part-time role includes occasional product upselling.
विवरण
- Respond to customer calls about clients’ goods and services.
- Deliver helpful, professional customer service.
- Answer questions about debit card incentives, orders, and balances.
- Handle a high volume of inbound calls promptly.
- Use scripts to address different topics.
- Clarify customer needs, research questions, and offer solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Recommend additional products when appropriate.
- Switch between tasks while maintaining efficiency and composure.
- Arrive on time and attend all scheduled shifts.
- Keep customer interactions positive and professional.
- Complete cross-training as requested.
आवश्यकताएँ
- Customer service or support experience of 3–6 months is preferred.
- Call center or office experience of 3–6 months is a plus.
- Basic computer skills.
- Ability to learn quickly and work independently.
- Strong phone and verbal communication skills, including active listening.
- Must be at least 18 years old.
- A background check will be conducted in accordance with applicable state and federal laws.
- Must reside in an eligible state: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.
- Must provide your own device.
लाभ
- Night and weekend shifts include an additional $1 per hour.
- Paid training, typically lasting 2–5 days from 9:00 a.m. to 6:00 p.m. Eastern Time.