Fortify Companies
Fortify Companies
201 – 500 कर्मचारी
B2Bनिर्माणबीमा
Fortify Companies निर्माण, बीमा और बी2बी क्षेत्रों में संपत्ति सुरक्षा और पुनर्स्थापना सेवाएँ प्रदान करती है। इसका परिचालन मॉडल Insurcomm और Rytech पुनर्स्थापना ब्रांडों को एक प्रौद्योगिकी मंच के माध्यम से एक साथ लाता है, जिसमें रोकथाम, आपातकालीन प्रतिक्रिया, क्षति-नियंत्रण और पुनर्निर्माण शामिल हैं। कंपनी संपत्ति की क्षति के बाद पूरी पुनर्प्राप्ति प्रक्रिया में संपत्ति मालिकों और बीमा साझेदारों की सहायता के लिए राष्ट्रीय स्तर की पहुँच को स्थानीय विशेषज्ञता के साथ जोड़ती है और क्षति होने पर चौबीसों घंटे प्रतिक्रिया भी उपलब्ध कराती है।

Client Services Intake and Dispatch Coordinator

Coordinate customer calls, technician dispatch, and job tracking remotely for Rytech Restoration, supporting water damage, mold remediation, and property recovery work.

विवरण

  • Handle incoming calls with professionalism and empathy, especially when customers are facing stressful situations.
  • Dispatch service requests to technicians through email and internal platforms.
  • Enter and maintain accurate assignments, notes, and scheduling details across multiple systems.
  • Monitor job progress and share timely updates on inspections and completion milestones.
  • Follow up on assignments and resolve delays, rejections, or missing information early.
  • Keep technicians, vendors, customers, and internal teammates informed throughout each job.
  • Maintain clear, organized records so the team can see the status of its work.
  • Spot workflow gaps or inefficiencies and raise them for review.
  • Take on other duties as assigned to support the team and business.

आवश्यकताएँ

  • High school diploma or equivalent.
  • At least one year of customer service, dispatch, or administrative experience.
  • Strong written and verbal communication skills.
  • Careful attention to detail and accuracy in data entry and documentation.
  • Ability to balance multiple priorities in a fast-paced, high-volume environment.
  • Comfort working across several software systems and email platforms at once.
  • Preferred: Background in restoration, insurance claims, dispatch, or call center operations.
  • Preferred: Familiarity with CRM or job management platforms.
  • Preferred: Experience handling escalations or service recovery.

लाभ

  • Help people through some of the most difficult moments in their lives.
  • Join a 30-year-old company alongside a growing national brand.
  • Explore career growth across companies and markets within the Fortify group.
  • Work with a team that values direct communication, hard work, and customer care.
  • Competitive benefits.
  • Contribute to a new effort to build the future of property protection, with opportunities to share your perspective.

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