Fortify Companies oferă servicii de protecție și restaurare a proprietăților în sectoarele construcțiilor, asigurărilor și serviciilor B2B. Modelul său operațional reunește mărcile de restaurare Insurcomm și Rytech printr-o singură platformă tehnologică, acoperind prevenirea, intervenția în situații de urgență, limitarea daunelor și reconstrucția. Compania combină acoperirea națională cu expertiza locală pentru a sprijini proprietarii și partenerii din domeniul asigurărilor pe parcursul întregului proces de recuperare a proprietății, inclusiv prin intervenție 24/7 atunci când apar daune.
Client Services Intake and Dispatch Coordinator
Coordinate customer calls, technician dispatch, and job tracking remotely for Rytech Restoration, supporting water damage, mold remediation, and property recovery work.
Descriere
- Handle incoming calls with professionalism and empathy, especially when customers are facing stressful situations.
- Dispatch service requests to technicians through email and internal platforms.
- Enter and maintain accurate assignments, notes, and scheduling details across multiple systems.
- Monitor job progress and share timely updates on inspections and completion milestones.
- Follow up on assignments and resolve delays, rejections, or missing information early.
- Keep technicians, vendors, customers, and internal teammates informed throughout each job.
- Maintain clear, organized records so the team can see the status of its work.
- Spot workflow gaps or inefficiencies and raise them for review.
- Take on other duties as assigned to support the team and business.
Cerințe
- High school diploma or equivalent.
- At least one year of customer service, dispatch, or administrative experience.
- Strong written and verbal communication skills.
- Careful attention to detail and accuracy in data entry and documentation.
- Ability to balance multiple priorities in a fast-paced, high-volume environment.
- Comfort working across several software systems and email platforms at once.
- Preferred: Background in restoration, insurance claims, dispatch, or call center operations.
- Preferred: Familiarity with CRM or job management platforms.
- Preferred: Experience handling escalations or service recovery.
Beneficii
- Help people through some of the most difficult moments in their lives.
- Join a 30-year-old company alongside a growing national brand.
- Explore career growth across companies and markets within the Fortify group.
- Work with a team that values direct communication, hard work, and customer care.
- Competitive benefits.
- Contribute to a new effort to build the future of property protection, with opportunities to share your perspective.