LogoFresh Jobs Ahead
Credit Counselling Society
Credit Counselling Society
51 – 200 Employees
EducationFinanceNon-profit
Credit Counselling Society is a Canadian non-profit organization focused on helping consumers manage debt and build stronger financial foundations. Its services include free and low-cost credit counselling, budgeting guidance, debt-repayment planning, debt consolidation and bankruptcy support, financial education, workshops, and webinars. Counselling is available by phone, in person, and online, with confidential resources designed to help people respond to collection activity, understand their options, and improve long-term financial literacy. The organization also works with workplaces and service providers to deliver educational initiatives and practical tools for financial wellness.
LinkedIn
Company Jobs

Client Care Specialist (Hybrid) - Canada

Serve as the first point of contact for Canadians seeking financial assistance. Manage client intake, provide empathetic support, and connect people with credit counsellors and relevant resources.

CACanada
$45,188 – $51,142 / year
HybridFull-timeJuniorNo degree requiredEnglish RequiredClient ServicesClient Services Representative

Description

  • Act as the initial contact for clients seeking financial assistance
  • Create trust through a calm, empathetic client experience
  • Use active listening to identify suitable support and resources
  • Assess client needs and help address their concerns
  • Refer clients to Credit Counsellors or other appropriate resources
  • Complete training to handle clients’ initial financial questions
  • Follow up with online inquiries and conduct the intake process
  • Handle administrative duties throughout clients’ relationship with CCS
  • Support clients as they progress through their financial journey
  • Attend occasional in-person meetings or events as needed

Requirements

  • One to two years of customer service experience is required
  • Call centre experience is preferred
  • Availability for variable shifts, generally between 8:30 a.m. and 8:00 p.m. Pacific Time
  • Occasional early-morning availability, including shifts beginning at 5:30 a.m.
  • Availability for rotating Saturday shifts, averaging one per month
  • Professional, empathetic approach to client interactions
  • Strong active listening skills
  • Ability to build rapport and communicate information accurately
  • Excellent communication and interpersonal skills
  • Genuine interest in teamwork and helping people
  • Positive, proactive attitude with a solution-focused approach
  • Ability to adapt to change and perform effectively under pressure
  • Strong organization and attention to detail
  • Ability to move between tasks quickly and occasionally manage concurrent conversations
  • Fluency in English is required
  • French fluency is an asset
  • Must be eligible to work in Canada

Benefits

  • 35-hour work week
  • Generous paid time-off provisions
  • Three weeks of vacation to start
  • Three CCS days available at your discretion
  • Six sick or personal days per year
  • Comprehensive health and wellness package with prescription, extended health, dental, health spending account, and wellness spending account coverage
  • Long-term savings program with employer matching of up to 5% during the first five years, increasing after the fifth and tenth anniversaries
  • $1,000 annual bonus when the organization achieves its client satisfaction goals
  • Annual salary review each January, subject to established performance objectives
  • Educational reimbursement of up to $2,500 per year
  • Two-level employee development program and supplemental mentoring relationships
  • Recognition of personal and organizational milestones
  • Paid day off for moving or getting married
  • Gifts for significant events, including having a child or reaching a service anniversary
  • Employee and family assistance program with counselling and support resources
  • Hybrid remote work arrangement
  • Culture Club discussion groups and activities
  • $800 annual bilingual credit for employees working in both French and English

Related Jobs

Martin & Company

Director of P&C Insurance Consulting

Martin & Company
51 – 200 Employees
ConsultingInsuranceLogistics
USUnited States
$120,000 – $150,000 / year
RemoteFull-timeLeadEnglish RequiredDirector

Lead client-facing property and casualty insurance consulting engagements at Martin & Company, a technology-enabled insurance advisory firm. Shape project scope, protect delivery quality, grow client accounts, and mentor consultants.

Open