Credit Counselling Society
Credit Counselling Society
Credit Counselling Society — тұтынушыларға қарыздарын басқаруға және берік қаржылық негіз қалыптастыруға көмектесуге бағытталған канадалық коммерциялық емес ұйым. Оның қызметтеріне тегін және қолжетімді кредиттік кеңес беру, бюджетті жоспарлау жөніндегі нұсқаулық, қарызды өтеуді жоспарлау, қарыздарды біріктіру және банкроттық мәселелері бойынша қолдау, қаржылық білім беру, семинарлар мен вебинарлар кіреді. Кеңес беру телефон арқылы, жеке кездесуде және онлайн түрде жүргізіледі. Құпиялылық сақталатын ресурстар адамдарға өндіріп алу әрекеттеріне жауап беруге, өз мүмкіндіктерін түсінуге және ұзақ мерзімді қаржылық сауаттылығын арттыруға көмектесуге арналған. Ұйым сонымен қатар қаржылық әл-ауқатқа арналған білім беру бастамалары мен практикалық құралдарды ұсыну үшін жұмыс орындарымен және қызмет көрсетушілермен бірлесіп жұмыс істейді.

Client Care Specialist (Hybrid) - Canada

Serve as the first point of contact for Canadians seeking financial assistance. Manage client intake, provide empathetic support, and connect people with credit counsellors and relevant resources.

Сипаттама

  • Act as the initial contact for clients seeking financial assistance
  • Create trust through a calm, empathetic client experience
  • Use active listening to identify suitable support and resources
  • Assess client needs and help address their concerns
  • Refer clients to Credit Counsellors or other appropriate resources
  • Complete training to handle clients’ initial financial questions
  • Follow up with online inquiries and conduct the intake process
  • Handle administrative duties throughout clients’ relationship with CCS
  • Support clients as they progress through their financial journey
  • Attend occasional in-person meetings or events as needed

Талаптар

  • One to two years of customer service experience is required
  • Call centre experience is preferred
  • Availability for variable shifts, generally between 8:30 a.m. and 8:00 p.m. Pacific Time
  • Occasional early-morning availability, including shifts beginning at 5:30 a.m.
  • Availability for rotating Saturday shifts, averaging one per month
  • Professional, empathetic approach to client interactions
  • Strong active listening skills
  • Ability to build rapport and communicate information accurately
  • Excellent communication and interpersonal skills
  • Genuine interest in teamwork and helping people
  • Positive, proactive attitude with a solution-focused approach
  • Ability to adapt to change and perform effectively under pressure
  • Strong organization and attention to detail
  • Ability to move between tasks quickly and occasionally manage concurrent conversations
  • Fluency in English is required
  • French fluency is an asset
  • Must be eligible to work in Canada

Артықшылықтар

  • 35-hour work week
  • Generous paid time-off provisions
  • Three weeks of vacation to start
  • Three CCS days available at your discretion
  • Six sick or personal days per year
  • Comprehensive health and wellness package with prescription, extended health, dental, health spending account, and wellness spending account coverage
  • Long-term savings program with employer matching of up to 5% during the first five years, increasing after the fifth and tenth anniversaries
  • $1,000 annual bonus when the organization achieves its client satisfaction goals
  • Annual salary review each January, subject to established performance objectives
  • Educational reimbursement of up to $2,500 per year
  • Two-level employee development program and supplemental mentoring relationships
  • Recognition of personal and organizational milestones
  • Paid day off for moving or getting married
  • Gifts for significant events, including having a child or reaching a service anniversary
  • Employee and family assistance program with counselling and support resources
  • Hybrid remote work arrangement
  • Culture Club discussion groups and activities
  • $800 annual bilingual credit for employees working in both French and English

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