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Credit Counselling Society
Credit Counselling Society
51 – 200 Angajați
EducațieFinanțeNonprofit
Credit Counselling Society este o organizație canadiană nonprofit axată pe sprijinirea consumatorilor în gestionarea datoriilor și construirea unei baze financiare mai solide. Serviciile sale includ consiliere de credit gratuită și la cost redus, îndrumare pentru întocmirea bugetului, planificarea rambursării datoriilor, consolidarea datoriilor și sprijin pentru procedurile de faliment, educație financiară, ateliere și seminare online. Consilierea este disponibilă prin telefon, în persoană și online, iar resursele confidențiale sunt concepute pentru a-i ajuta pe oameni să răspundă acțiunilor de recuperare a datoriilor, să își înțeleagă opțiunile și să își îmbunătățească alfabetizarea financiară pe termen lung. Organizația colaborează, de asemenea, cu locuri de muncă și furnizori de servicii pentru a oferi inițiative educaționale și instrumente practice pentru bunăstarea financiară.
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Locurile de muncă ale companiei

Client Care Specialist (Hybrid) - Canada

Serve as the first point of contact for Canadians seeking financial assistance. Manage client intake, provide empathetic support, and connect people with credit counsellors and relevant resources.

CACanada
45.188 $ – 51.142 $ / an
HibridNormă întreagăJuniorNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant Servicii CliențiServicii pentru clienți

Descriere

  • Act as the initial contact for clients seeking financial assistance
  • Create trust through a calm, empathetic client experience
  • Use active listening to identify suitable support and resources
  • Assess client needs and help address their concerns
  • Refer clients to Credit Counsellors or other appropriate resources
  • Complete training to handle clients’ initial financial questions
  • Follow up with online inquiries and conduct the intake process
  • Handle administrative duties throughout clients’ relationship with CCS
  • Support clients as they progress through their financial journey
  • Attend occasional in-person meetings or events as needed

Cerințe

  • One to two years of customer service experience is required
  • Call centre experience is preferred
  • Availability for variable shifts, generally between 8:30 a.m. and 8:00 p.m. Pacific Time
  • Occasional early-morning availability, including shifts beginning at 5:30 a.m.
  • Availability for rotating Saturday shifts, averaging one per month
  • Professional, empathetic approach to client interactions
  • Strong active listening skills
  • Ability to build rapport and communicate information accurately
  • Excellent communication and interpersonal skills
  • Genuine interest in teamwork and helping people
  • Positive, proactive attitude with a solution-focused approach
  • Ability to adapt to change and perform effectively under pressure
  • Strong organization and attention to detail
  • Ability to move between tasks quickly and occasionally manage concurrent conversations
  • Fluency in English is required
  • French fluency is an asset
  • Must be eligible to work in Canada

Beneficii

  • 35-hour work week
  • Generous paid time-off provisions
  • Three weeks of vacation to start
  • Three CCS days available at your discretion
  • Six sick or personal days per year
  • Comprehensive health and wellness package with prescription, extended health, dental, health spending account, and wellness spending account coverage
  • Long-term savings program with employer matching of up to 5% during the first five years, increasing after the fifth and tenth anniversaries
  • $1,000 annual bonus when the organization achieves its client satisfaction goals
  • Annual salary review each January, subject to established performance objectives
  • Educational reimbursement of up to $2,500 per year
  • Two-level employee development program and supplemental mentoring relationships
  • Recognition of personal and organizational milestones
  • Paid day off for moving or getting married
  • Gifts for significant events, including having a child or reaching a service anniversary
  • Employee and family assistance program with counselling and support resources
  • Hybrid remote work arrangement
  • Culture Club discussion groups and activities
  • $800 annual bilingual credit for employees working in both French and English

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