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Sedgwick
Sedgwick
H1B Visa SponsorConstructionConsultingHealthcare
Sedgwick provides technology-enabled risk, benefits, and integrated business solutions for organizations worldwide. Its work includes administering accident, health, disability, unemployment compensation, and liability claims, alongside building consulting, forensic accounting, forensic engineering, property restoration, brand protection, and loss prevention services. Sedgwick supports clients across industries including construction, consulting, healthcare, agriculture, and environmental services, with a stated focus on diversity, equity, inclusion, and environmental, social, and governance practices.
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Care Team Representative – Sedgwick, Arizona Remote

Entry-level remote role with Sedgwick supporting claimants and callers across insurance claims services. Responsibilities include claim intake, customer guidance, documentation, and issue resolution.

USUnited StatesAZArizona
$17 / hour
RemoteFull-timeJuniorNo degree requiredEnglish RequiredGeneralRepresentative

Description

  • Deliver empathetic, high-quality service to callers about claims across multiple business lines
  • Help move claims forward and record comprehensive notes for every call
  • Resolve customer issues through a single-contact response whenever possible
  • Route calls through the appropriate escalation channels when needed
  • Serve as the main liaison for callers from multiple client accounts in a shared-services setting
  • Answer questions and troubleshoot claims applications and servicing procedures
  • Handle claim intake and end-to-end customer support in line with regulatory, company, and client standards
  • Explain required documentation, processing timelines, payment details, and claim status
  • Guide claimants and callers through client requirements and benefit plans
  • Enter spoken and written claim details accurately into the designated system
  • Connect customers with the correct contacts or escalate matters to Service Center Specialists or management
  • Complete additional responsibilities as assigned

Requirements

  • High school diploma or GED is required
  • At least one year of customer service experience, or an equivalent combination of education and experience, is required
  • Inbound call center experience is preferred
  • Strong verbal and written communication skills
  • Computer proficiency, including Microsoft Office and the Windows environment
  • Ability to meet minimum typing standards
  • Well-developed organizational skills
  • Effective interpersonal skills
  • Capacity to manage multiple tasks in a fast-paced setting
  • Ability to support several clients across communication channels while using multiple systems at once
  • Ability to work effectively both independently and as part of a team
  • Ability to meet or exceed performance competencies
  • Ability to fulfill all attendance expectations
  • Availability throughout scheduled working hours is required

Benefits

  • Consistent, dependable work environment in both office and virtual settings
  • Structured comprehensive training program
  • Support from a dedicated mentor and manager
  • Opportunities for career growth and promotion
  • Broad benefits package supporting mental, physical, financial, and professional well-being
  • Medical, dental, and vision coverage
  • 401(k) plan with matching contributions
  • Paid time off
  • Disability and life insurance
  • Employee assistance program
  • Flexible spending account or health savings account
  • Additional voluntary benefits
  • Reasonable accommodations where applicable and appropriate

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