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Sedgwick
Sedgwick
H1B वीज़ा प्रायोजकनिर्माणपरामर्शस्वास्थ्य सेवा
Sedgwick दुनिया भर के संगठनों को प्रौद्योगिकी-सक्षम जोखिम, लाभ और एकीकृत कारोबारी समाधान प्रदान करता है। इसके कार्यों में दुर्घटना, स्वास्थ्य, विकलांगता, बेरोज़गारी मुआवज़े और देयता दावों का प्रबंधन शामिल है। साथ ही, कंपनी परामर्श, फॉरेंसिक लेखांकन, फॉरेंसिक इंजीनियरिंग, संपत्ति बहाली, ब्रांड संरक्षण और हानि-निवारण सेवाएँ विकसित करती है। Sedgwick निर्माण, परामर्श, स्वास्थ्य सेवा, कृषि और पर्यावरणीय सेवाओं सहित विभिन्न उद्योगों में ग्राहकों का समर्थन करता है तथा विविधता, समानता, समावेशन और पर्यावरणीय, सामाजिक एवं शासन संबंधी प्रथाओं पर ध्यान केंद्रित करने की बात करता है।
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कंपनी की नौकरियाँ

Care Team Representative – Sedgwick, Arizona Remote

Entry-level remote role with Sedgwick supporting claimants and callers across insurance claims services. Responsibilities include claim intake, customer guidance, documentation, and issue resolution.

USसंयुक्त राज्यAZएरिज़ोना
$17 / घंटा
रिमोटपूर्णकालिकजूनियरडिग्री आवश्यक नहींआवश्यक भाषा: अंग्रेज़ीप्रतिनिधिसामान्य

विवरण

  • Deliver empathetic, high-quality service to callers about claims across multiple business lines
  • Help move claims forward and record comprehensive notes for every call
  • Resolve customer issues through a single-contact response whenever possible
  • Route calls through the appropriate escalation channels when needed
  • Serve as the main liaison for callers from multiple client accounts in a shared-services setting
  • Answer questions and troubleshoot claims applications and servicing procedures
  • Handle claim intake and end-to-end customer support in line with regulatory, company, and client standards
  • Explain required documentation, processing timelines, payment details, and claim status
  • Guide claimants and callers through client requirements and benefit plans
  • Enter spoken and written claim details accurately into the designated system
  • Connect customers with the correct contacts or escalate matters to Service Center Specialists or management
  • Complete additional responsibilities as assigned

आवश्यकताएँ

  • High school diploma or GED is required
  • At least one year of customer service experience, or an equivalent combination of education and experience, is required
  • Inbound call center experience is preferred
  • Strong verbal and written communication skills
  • Computer proficiency, including Microsoft Office and the Windows environment
  • Ability to meet minimum typing standards
  • Well-developed organizational skills
  • Effective interpersonal skills
  • Capacity to manage multiple tasks in a fast-paced setting
  • Ability to support several clients across communication channels while using multiple systems at once
  • Ability to work effectively both independently and as part of a team
  • Ability to meet or exceed performance competencies
  • Ability to fulfill all attendance expectations
  • Availability throughout scheduled working hours is required

लाभ

  • Consistent, dependable work environment in both office and virtual settings
  • Structured comprehensive training program
  • Support from a dedicated mentor and manager
  • Opportunities for career growth and promotion
  • Broad benefits package supporting mental, physical, financial, and professional well-being
  • Medical, dental, and vision coverage
  • 401(k) plan with matching contributions
  • Paid time off
  • Disability and life insurance
  • Employee assistance program
  • Flexible spending account or health savings account
  • Additional voluntary benefits
  • Reasonable accommodations where applicable and appropriate

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