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Manulife
Manulife
H1B Visa SponsorFinanceHealthcareInsurance
Manulife is an international financial services company headquartered in Canada, operating across insurance, healthcare, wealth management, investments, and retirement planning. Its products and services support customers in North America, Asia, and Europe as they manage long-term financial and health-related needs. With a large global workforce and operations spanning multiple markets, Manulife hires across business, technology, finance, insurance, and customer-focused teams. The company also emphasizes sustainability and an inclusive workplace culture.
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Bilingual Field Technology Consultant – Manulife Canada Remote

Provide bilingual technology support to Manulife financial advisors across Quebec and Atlantic Canada. The role covers escalated IT issues, Microsoft 365, cybersecurity, coaching, and technology adoption in English and French.

CACanada
$88,800 – $138,800 / year
RemoteFull-timeMiddleSeniorEnglish RequiredFrench RequiredBilingual
Cyber Security

Description

  • Assess and coordinate resolution for escalated technology issues affecting advisors
  • Provide direct technical assistance within the role’s scope
  • Connect advisors with internal support teams and coordinate follow-through
  • Share recurring advisor technology challenges with relevant teams
  • Help advisors adopt and use Manulife technologies, services, workflows, and support resources effectively
  • Deliver individualized one-to-one technology coaching
  • Create job aids and guidance materials for advisors
  • Advise on technology standards, cybersecurity, data handling, technology risk, and technology products and services
  • Prepare new advisors and transitioning practices through technology setup, access, and readiness support
  • Contribute technology support to branch openings, relocations, renovations, and other business changes
  • Serve clients in English and French across Quebec and Atlantic Canada, including the corporate branch model when needed

Requirements

  • At least five years of experience in technology support, advisor support, field support, or a comparable client-facing IT position
  • Strong knowledge of end-user technology environments, including devices, peripherals, Microsoft 365, connectivity fundamentals, and common business technology issues
  • Experience evaluating incidents, triaging support requests, and coordinating solutions across teams
  • Working knowledge of Microsoft 365 collaboration and productivity applications
  • Ability to explain technical concepts clearly to non-technical users in English and French
  • Post-secondary education in a related discipline or equivalent practical experience
  • Professional fluency in spoken and written English and French
  • Availability and ability to travel within the Eastern region when required
  • Experience in financial services or supporting independent financial advisors
  • Customer-focused approach with the ability to establish trust and credibility with advisors
  • Good judgment when selecting resolution paths and involving internal specialists
  • Strong organization and responsiveness while managing competing priorities in a largely reactive setting
  • Ability to support advisors while following policies, technology standards, and risk controls

Benefits

  • Flexible work environment focused on well-being and inclusion
  • Health coverage
  • Dental coverage
  • Mental health support
  • Vision coverage
  • Short- and long-term disability coverage
  • Life and accidental death and dismemberment insurance
  • Adoption and surrogacy support
  • Wellness programs
  • Employee and family assistance plans
  • Retirement savings programs
  • Pension plan
  • Global share ownership program with employer matching contributions
  • Financial education and counseling
  • Paid holidays, vacation, personal days, and sick days
  • Statutory leaves of absence
  • Incentive programs and compensation linked to business and individual performance

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