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Maximus
Maximus
ConsultingGovernmentHealthcare
Maximus helps government agencies deliver and modernize essential public programs across healthcare, human services, defense, national security, and civilian services. Its work spans AI and analytics, cloud and cybersecurity, digital platforms, contact centers, eligibility and enrollment systems, clinical services, Medicaid enterprise solutions, consulting, and program operations. With teams supporting federal, state, and local clients, Maximus combines technology with hands-on delivery to improve how people access public services and how agencies achieve their goals.
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Bilingual Customer Service Specialist - Lubbock, TX (Hybrid)

Support Maximus’s Health Texas project by assisting customers in Spanish and English with benefit enrollment and program services. Provide customer care through phone, IVR, web chat, and approved online portals.

USUnited StatesTXTexas
$15 / hour
HybridFull-timeMiddleSeniorEnglish RequiredSpanish RequiredCustomer Support

Description

  • Support the Health Texas project with customer service and benefit enrollment
  • Respond to inquiries by phone, IVR, web chat, and other approved channels
  • Explain programs and services accurately to consumers, enrollees, health plans, and providers
  • Document customer contacts, questions, complaints, comments, actions, and transactions
  • Process related tasks and transactions in line with established guidelines
  • Use multiple computer systems while maintaining accurate data entry
  • Send requested materials by mail, email, or electronic delivery
  • Route customers to the appropriate internal or external resource
  • Resolve routine issues and complete necessary account updates
  • Escalate unresolved, complex, sensitive, or grievance-related matters
  • Arrange translation or interpretation support for customers who do not speak English
  • Report service delivery needs, concerns, and issues to supervisors
  • Achieve quality, productivity, and other assigned performance targets
  • Attend required meetings and training while keeping current on programs, systems, policies, and procedures
  • Carry out additional related responsibilities assigned by management

Requirements

  • High school diploma or GED is required
  • Requires 0–6 months of relevant professional experience or an equivalent combination of education and experience
  • Fluent Spanish and English communication skills
  • Able to work shifts between 8:00 a.m. and 6:30 p.m. CST, Monday through Friday
  • Efficient typing skills
  • Able to work under pressure and respond with urgency
  • Excellent attendance, with no time off permitted during training
  • Strong organization and task-prioritization abilities
  • Basic proficiency with Windows and/or Mac computers
  • Able to manage more than 100 calls per day, including repetitive calls
  • Must live in Texas within 70 miles of Lubbock, Texas
  • Must report onsite on the first day for equipment training
  • Must complete classroom and on-the-job training without missing time
  • Able and willing to keep the webcam on during training and meetings when directed
  • Quiet, professional workspace without distractions or background noise
  • Workspace must accommodate two large monitors, a laptop, keyboard, mouse, and docking station
  • Reliable wired high-speed cable or fiber internet is required; cellular, fixed wireless, and satellite service are not compatible
  • Internet service must provide at least 20 Mbps download and 5 Mbps upload

Benefits

  • Paid comprehensive training
  • Base pay increases by $1.00 per hour after training is completed
  • Professional development through training programs, workshops, and conferences
  • Access to the Maximus Wellness Program and related resources
  • Employee perks and discount programs
  • Tuition reimbursement
  • Recognition platform
  • Employee Assistance Program supporting physical, emotional, and financial well-being
  • Paid time off, holidays, sick leave, and short- and long-term disability coverage
  • 401(k) retirement savings plan with company matching
  • Medical, dental, vision, prescription, and partially funded HSA plans
  • Life insurance coverage
  • Discounts on auto, home, renter’s, and pet insurance
  • Performance-based bonus opportunities
  • Company-provided equipment, including two large monitors, a laptop, keyboard, mouse, and docking station

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