Fraud Manager, Data & AI
Younited
Lead data and AI initiatives to detect and prevent fraud across Younited’s digital credit, payments, cashback and banking services. Build group-wide controls, monitoring tools and prevention strategies.
Open
Resolv Global is a BPO and staffing company that helps businesses deliver customer service, technical support, and back-office operations at scale. Its multilingual teams work across six delivery centers and remote locations, supporting more than 18 languages and providing hybrid, work-from-home, and 24/7 service models. The company combines workforce expertise with technology to help enterprise clients, including Fortune 500 organizations, serve customers across international markets.
Bilingual Collections Specialist (English/Spanish) - Remote
Manage delinquent-account conversations, payment negotiations, and compliant account resolution in English and Spanish. Serve customers in Mexico and Colombia while maintaining accurate records and professional follow-up.
Description
- Manage inbound and outbound collections calls with professionalism and efficiency
- Reach out to customers about delinquent accounts and pursue suitable resolutions
- Arrange payment plans within established guidelines
- Respond professionally to objections, resistance, and challenging conversations
- Follow up with customers consistently and appropriately
- Record account discussions, payment arrangements, and status updates accurately
- Apply all relevant collections policies and compliance standards
- Safeguard customer confidentiality and sensitive account information
- Pursue individual and team collections performance goals
- Provide a professional customer experience throughout the resolution process
- Complete the resume review, pre-screen questionnaire, one-way video interview, and live interview stages
Requirements
- At least one year of BPO, contact center, or professional collections experience
- Background handling inbound and outbound collections calls
- Experience managing delinquent or past-due accounts
- Experience negotiating payment plans or resolving unpaid balances
- Knowledge of the FDCPA and U.S. collections compliance requirements
- Fluent written and verbal English communication
- Fluent written and verbal Spanish communication
- Experience working toward individual or team collections KPIs
- Third-party collections experience is preferred
- Prior remote or work-from-home experience is preferred
- Permanent residence in Mexico or Colombia is required
- A Windows 11 PC is required; Mac computers are not supported
- At least 16 GB of RAM
- i5 processor or better
- Additional monitor
- Webcam
- Wired USB headset
- Stable, dependable wired Ethernet internet
- Backup power solution
- Microsoft Teams and Office 365
- Reliable remote-work equipment, internet service, and workspace
- Resume submitted in English
Benefits
- Opportunities to earn performance-based commissions
- Continuing training and coaching
- Supportive team environment focused on performance
- Professional development and advancement opportunities
- Weekly compensation in USD
- Full-time remote work
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