Resolv Global
Resolv Global
Resolv Global — бизнеске клиенттерге қызмет көрсету, техникалық қолдау және бэк-офис операцияларын ауқымды түрде жүзеге асыруға көмектесетін BPO және кадрлық қызмет көрсету компаниясы. Оның көптілді командалары алты қызмет көрсету орталығы мен қашықтан жұмыс істейтін орындарда қызмет атқарып, 18-ден астам тілді қолдайды және гибридті, үйден жұмыс істеу және тәулік бойы қызмет көрсету үлгілерін ұсынады. Компания жұмыс күші саласындағы тәжірибесін технологиямен ұштастырып, Fortune 500 ұйымдарын қоса алғанда, корпоративтік клиенттерге халықаралық нарықтардағы тұтынушыларға қызмет көрсетуге көмектеседі.

Bilingual Collections Specialist (English/Spanish) - Remote

Manage delinquent-account conversations, payment negotiations, and compliant account resolution in English and Spanish. Serve customers in Mexico and Colombia while maintaining accurate records and professional follow-up.

Сипаттама

  • Manage inbound and outbound collections calls with professionalism and efficiency
  • Reach out to customers about delinquent accounts and pursue suitable resolutions
  • Arrange payment plans within established guidelines
  • Respond professionally to objections, resistance, and challenging conversations
  • Follow up with customers consistently and appropriately
  • Record account discussions, payment arrangements, and status updates accurately
  • Apply all relevant collections policies and compliance standards
  • Safeguard customer confidentiality and sensitive account information
  • Pursue individual and team collections performance goals
  • Provide a professional customer experience throughout the resolution process
  • Complete the resume review, pre-screen questionnaire, one-way video interview, and live interview stages

Талаптар

  • At least one year of BPO, contact center, or professional collections experience
  • Background handling inbound and outbound collections calls
  • Experience managing delinquent or past-due accounts
  • Experience negotiating payment plans or resolving unpaid balances
  • Knowledge of the FDCPA and U.S. collections compliance requirements
  • Fluent written and verbal English communication
  • Fluent written and verbal Spanish communication
  • Experience working toward individual or team collections KPIs
  • Third-party collections experience is preferred
  • Prior remote or work-from-home experience is preferred
  • Permanent residence in Mexico or Colombia is required
  • A Windows 11 PC is required; Mac computers are not supported
  • At least 16 GB of RAM
  • i5 processor or better
  • Additional monitor
  • Webcam
  • Wired USB headset
  • Stable, dependable wired Ethernet internet
  • Backup power solution
  • Microsoft Teams and Office 365
  • Reliable remote-work equipment, internet service, and workspace
  • Resume submitted in English

Артықшылықтар

  • Opportunities to earn performance-based commissions
  • Continuing training and coaching
  • Supportive team environment focused on performance
  • Professional development and advancement opportunities
  • Weekly compensation in USD
  • Full-time remote work

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