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Sun Life
Sun Life
H1B Visa SponsorConsultingFinanceHealthcare
Sun Life is a global financial services company headquartered in Toronto, Canada. Founded in 1865, it provides insurance, investment, financial advice, wealth, health, and asset management solutions for individuals, businesses, and institutions. Sun Life operates across North America, Asia, and Europe, combining financial services with health-focused offerings while emphasizing sustainability, diversity and inclusion, and community impact. Its broad business supports teams working across finance, healthcare, consulting, and related services.
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Bilingual Client Liaison, Employee Benefits

Serve as a bilingual client liaison for employee benefits, disability, absence, and leave services at Sun Life U.S. Coordinate claims, client support, training, audits, and return-to-work activities.

USUnited StatesFLFloridaSCSouth Carolina
$58,300 – $87,500 / year
HybridFull-timeMiddleSeniorEnglish RequiredSpanish RequiredGeneral

Description

  • Manage intake, coordination, and resolution for employee benefits inquiries, issues, and service requests.
  • Support absence, PFML, short- and long-term disability, accommodation, and other Sun Life services.
  • Resolve client issues accurately and within required timeframes.
  • Work with client HR and benefits teams, payroll, employee relations, managers, employees, and Sun Life colleagues.
  • Provide guidance and support for training and education on Sun Life services.
  • Maintain current knowledge of the client’s active Sun Life benefits.
  • Coordinate accurate employee benefits administration and processing.
  • Assist with benefits claim submissions and track claim progress.
  • Help employees navigate return-to-work processes.
  • Guide employees through Evidence of Insurability procedures.
  • Attend client meetings and respond to benefits-related questions.
  • Advise on benefits administration, disability coverage, paid leave, and plan management.
  • Use client administration systems to collect employee status information.
  • Develop and deliver client-facing training sessions and presentations.
  • Review reports, perform audits, and communicate findings to clients.
  • Conduct root cause analyses and share trends and employee experience insights.
  • Implement measurable improvements that make benefits administration clearer.
  • Identify ways to improve service performance and evaluate the client relationship.

Requirements

  • Bachelor’s degree preferred.
  • At least three years of relevant professional experience.
  • Professional fluency in Spanish and English required.
  • Substantial experience administering disability and absence programs.
  • Strong knowledge of group insurance products, processes, and paid leave administration.
  • Comprehensive understanding of leave-of-absence procedures, including eligibility, documentation, and coordination with other benefits.
  • Payroll and finance knowledge preferred.
  • Strong customer service capabilities.
  • Excellent written and verbal communication skills.
  • Self-directed, adaptable, and proactive approach to work.
  • Ability to work with diverse populations and manage challenging customer service situations.
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
  • Ability to interpret reports and perform basic data analysis.
  • Comfort working through ambiguity and adapting to changing responsibilities.
  • Willingness to attend in-person meetings and visit client facilities as business needs require.
  • Availability for business travel, estimated at approximately 10% of working time.

Benefits

  • Eligibility for a discretionary annual incentive based on individual and business performance.
  • Substantial vacation and sick leave allowances.
  • Paid family, parental, and adoption leave.
  • Medical insurance coverage.
  • Company-paid life and accidental death and dismemberment insurance.
  • Disability benefit programs.
  • Partially paid sabbatical program.
  • Employer matching contributions to a 401(k) plan.
  • Employee stock purchase opportunities.
  • Employer-funded retirement account.
  • Flexible, inclusive, and collaborative workplace.
  • Support for professional and career development.

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